Operations Supervisor

Join us to make a positive difference to the lives of people with disabilities. Working for Cerebral Palsy Alliance (CPA) you will have a positive impact on our clients and contribute to exceptional client outcomes.

About the role

Packforce is a purpose-driven commercial packing and production business powered by Cerebral Palsy Alliance. We provide meaningful employment opportunities for people with disability while delivering high-quality packing, labelling, assembly, rework and fulfilment services to a diverse range of commercial clients.

As Operations Supervisor, you will play a key leadership role in the day-to-day management of our Frenchs Forest operation. Leading a team of Disability Support Practitioners that support up to 90 employees with disability to safely and successfully complete production projects while ensuring exceptional service delivery for our commercial customers.

Working closely with the Site Manager, you will coordinate production schedules, oversee warehouse operations, manage inventory and logistics, and ensure projects are delivered safely, efficiently and on time. You will be responsible for developing, coaching and supervising the Disability Support Practitioner team, fostering a positive, high-performing workplace culture focused on inclusion, quality and continuous improvement.

This role combines operational leadership with social impact. We welcome applications from experienced supervisors and leaders from warehousing, manufacturing, logistics, production, fulfilment or similar environments who are passionate about creating opportunities for people with disability to thrive in meaningful employment.

This role is based in Frenchs Forest, NSW.

Responsibilities include, but are not limited to

• Partnering with the Site Manager to develop and execute production schedules that meet customer requirements, contractual obligations and operational targets.
• Supervising daily warehouse, production and transport activities to ensure efficient workflow and resource utilisation.
• Monitoring operational performance, identifying risks, resolving issues and implementing continuous improvement initiatives to enhance productivity, quality and customer satisfaction.
• Leading, coaching and supporting a team of Disability Support Practitioners to build capability, drive engagement and ensure best-practice support is provided to employees with disability.
• Managing inventory, stock control and warehouse systems to maintain accurate records and efficient operations.
• Ensuring compliance with Workplace Health and Safety (WHS) requirements, quality standards and organisational policies.
• Building and maintaining positive relationships with commercial customers, providing regular updates on job progress, timelines and service delivery outcomes.
• Supporting workforce planning and operational decision-making to ensure resources are effectively allocated across multiple projects.

About you

You are an organised and hands-on leader who enjoys balancing operational excellence with people leadership. You have strong problem-solving skills, thrive in fast-paced environments and are passionate about helping others succeed.

You will bring:

• Experience leading and developing teams within a warehousing, logistics, manufacturing, production or similar operational environment.
• Strong understanding of warehouse operations, inventory management and logistics processes.
• Excellent organisational skills with the ability to manage multiple priorities and meet deadlines.
• Strong communication and stakeholder management skills, including experience working with customers and internal teams.
• Sound computer literacy and experience using warehouse, inventory or production management systems.
• Experience in disability support, community services or employment services is desirable but not essential.
• A genuine commitment to inclusion and empowering people with disability to achieve their employment goals.

Licenses/certifications required

• NSW Driver's License (minimum P2)
• Current Forklift License (or willingness to obtain)
• Current NDIS Worker Screening Check, Working with Children Check & First Aid and CPR Certificate (or willingness to obtain prior to commencement in the role)

About Cerebral Palsy Alliance

Cerebral Palsy Alliance has supported people with disabilities for over 80 years. Cerebral Palsy Alliance is a global centre of expertise for cerebral palsy research, advocacy, intervention and assistive technology innovation. Our research and innovation inform our world-class services, which include early childhood intervention, therapy, health and wellbeing, sports, assistive technology, independence skill building, supported accommodation and supported employment services.

Working for CPA offers you exceptional remuneration & benefits:

• Access to a tax-free meal, entertainment & venue benefit card valued at $2,650 per year
• 12 weeks paid parental leave and 2 weeks paid partner leave
• 3 additional leave days each year (conditions apply)
• $100 per year well-being allowance that you can use to enhance your wellbeing (eg: purchase sports equipment, have a massage, take a meditation class, the choice is yours)
• Discounted gym membership for you and your family, using Fitness Passport
• Employee Assistance Program
• Paid Employee Referral Bonus Program, where you can be generously rewarded for referring a friend that joins CPA.

CPA is committed to creating a safe and inclusive workplace. We welcome applications from people with diverse lived experience and will happily accommodate reasonable adjustments throughout the recruitment process.

We have assessed this role type as requiring a high level of physical functionality with some inherent requirements. For more information on what that may mean for this role please click here.

Cerebral Palsy Alliance is an Equal Opportunity Employer. Cerebral Palsy Alliance upholds, advocates for, and protects the rights, wellbeing and safety of people with a disability. We are a child safe organisation and all workers are responsible to adhere to the NDIS Worker Code of Conduct.