Account Manager - Maternal Infant Care

Job Description Summary

As a Maternal Infant Care (MIC) Sales Specialist, you will drive growth by delivering market-leading perinatal solutions and building strong customer partnerships. Success is achieved through a consultative, customer-focused approach.

At GE HealthCare, we are a global leader in medical technology and digital solutions, united by our purpose to create a world where healthcare has no limits and every difference builds a healthier future. We are committed to adopting our Heartbeat business process by embracing standard work, fostering a continuous improvement mindset, and consistently living our Cultural Operating Principles.

Key Responsibilities

• Meet financial objectives - Orders, Sales and profit KPI’s in assigned territory.
• Facilitate accurate financial forecasting by ensuring accurate and timely management of CRM (SFDC) funnel.
• Territory management - understand market dynamics in assigned territory and utilise GE IB data to develop a call cycle plan based on business plan priorities and growth objectives.
• Account relationship management – maintain and grow relationships; ensure a high level of customer satisfaction through quality interactions.
• In co-operation with the MIC modality team and Marketing, execute promotional events in assigned territory. Be aware of customer segmentation and promote offerings relevant to each customer’s segment.
• Product knowledge - maintain a solid understanding of MIC segment solutions, the value propositions and competitive positioning. Perform product demonstrations/trials as needed.
• Provide ongoing voice of customer feedback to management, product leaders, service and marketing to facilitate continuous improvement.
• Lead & coordinate proposals, preparing sales quotations, planning customer meetings and demonstrating product solutions.
• Ensure order and configuration quality at the point of entry to ensure accuracy, configuration integrity.
• Track customer interactions in SFDC – ensure all customer contact information is accurate.

Quality Specific Goals

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines Identify and report any quality or compliance concerns and take immediate corrective action as required.
• Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPAA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l Law is broken.
• Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int’l Law is broken.
• Identify and report any quality or compliance concerns and take immediate corrective action as required.
• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.

Qualifications

• Associate or Bachelor’s Degree preferred in related business or technical/clinical field is preferred.
• 3 years of sales experience and/or experience in a healthcare environment is an asset.
• Ability to multi-task, prioritise, and manage time effectively.
• Robust interpersonal skills, with demonstrated ability to work independently as well as with a team.
• Well-developed listening, influencing, interpersonal and networking skills.
• High level presentation skills; able to present ideas to customers in a way that produces understanding and impact.
• Strong customer focus.
• Proficiency in computer skills in Microsoft Office Suite products.
• Willingness to travel within your specified geographic region with occasional overnight stays depending on geography and business needs as well as to sales meetings and tradeshows.
• Valid motor vehicle license.

Additional Information

Relocation Assistance Provided: No