Desktop Support Analyst

About the Role

As a Specialist 2 – Onsite & Technical, you will play a key role in delivering first-class technology services. You will be part of a highly customer-focused Onsite & Technical team, providing high-quality IT support to colleagues and remote partners across key locations in Australia and New Zealand.

This role is centred on delivering exceptional customer experiences, ensuring seamless technology support, and contributing to continuous improvement initiatives that enhance service delivery.

Key Responsibilities

• Deliver exceptional customer service through high-quality, customer-focused IT support
• Provide hands-on support for hardware deployment, incident and request management, and software/application troubleshooting
• Build and maintain strong relationships with business stakeholders, product owners, colleagues, and external partners
• Assist with technology asset and inventory management
• Proactively identify service improvement opportunities and pursue continuous self-development
• Ensure all activities align with SLA and KPI targets, focusing on timely resolution
• Collaborate with stakeholders to drive innovation, value, and performance improvements
• Support technology projects, critical changes, and continuous improvement initiatives

• Promote an inclusive, diverse, and supportive workplace

Skills & Experience

• Minimum 3+ years’ experience in desktop support (hardware, OS, smartphones, printers)
• Proven experience in a ServiceDesk or Onsite Support environment, ideally within a large corporate ICT setting
• Strong knowledge of ITIL processes (Incident, Problem, Change, Configuration Management)
• Solid understanding of Microsoft Windows, Apple OS, and O365 suite
• Excellent problem-solving, analytical, and time management skills
• Strong focus on customer service and stakeholder engagement
• Ability to work independently and take ownership of tasks
• Adaptable and eager to learn new technologies and methodologies

If you are interested, please apply directly or can email on ***email_hidden***