Cost Support Lead and Senior Adviser

Can you tell me more about what you do at VLSB+C ?

Great question! We're really proud of the work we do. We are the regulator of the Victorian legal profession. We license lawyers and oversee service standards and conduct. This includes handling complaints about lawyers, investigating poor conduct and overseeing management of trust accounts. We are also the stewards of the public purpose and fidelity funds and administer these to support legal regulation and access to justice in Victoria.

We are a modern best practice regulator, using data and insights to help identify where our actions can have the greatest impact on ensuring ethical and professional legal practice by Victorian lawyers. We are passionate about maintaining and protecting the rule of law by ensuring the integrity of the legal profession.

Okay, and what role are you recruiting for?

We're looking for a Cost Support Lead and Senior Adviser to join our Costs Disputes & Compliance Team. You will be responsible for handling enquiries received by consumers and lawyers and resolving consumer matter complaints through the use of ADR methods.

This is getting interesting, what type of person are you looking for?

We're looking for passionate and driven people to work with us as we continue to enhance our services to the Victorian public.

We are looking for candidates with the following:

• Substantial experience in a dispute or complaint management environment.
• A high level of understanding of how to interpret and apply legislation.
• A good understanding of the operation of legal practice and of the complaint's provisions relating to the regulation of legal practitioners and legal practices in Victoria.
• A high level of computer literacy, particularly with Microsoft Office.

That sounds like me! How are you different from other organisations?

We're really excited by our organisation, we offer:

• Flexibility: We have work leading edge flexible working options including part-time, compressed hours, flexible start time, up to 2 days working from home.
• Culture: Our People Matter Survey results reflect our staff are proud to work for the VLSB+C.
• Wellbeing: We have an active Social Club and Health and Wellbeing Committee that promote fun and engaging activities throughout the year
• Partnership: our horizontal structure allows for more partnership with your colleagues and other teams
• Purpose: We play a key role in regulating the legal practice in Victoria

I want to know more!

Annette Monforte would love to hear from you on ***email_hidden*** if you have questions about the role.

I'm now really interested!

Great! Our recruitment is all about red carpet not red tape so simply click on `Apply Now' before 12 June 2026. We can't wait to hear from you!

Other relevant information

Appointment will be subject to abiding by our Flexible Working Procedure which defines the number of required in-office days at our office (including the `team day' of your team) and completion of the VPS Pre-Employment Statutory Declaration, Misconduct Declaration and Consent Form and the Pre-Employment Health Declaration.

Your appointment may be subject to a satisfactory National Police Record Check, provision of evidence of qualifications required for your position and/or a probation period.

VLSB+C is committed to equal employment opportunity, ethical practice, diversity, inclusion and providing reasonable adjustments for persons with disabilities.