Service Delivery Manager

Adactin Group is a 100% Australian-owned global IT consulting company, headquartered in Sydney. We are a trusted technology partner helping organizations drive end-to-end digital transformation through our deep expertise in Microsoft and AWS ecosystems, AI-powered Digital Engineering, and future-ready Quality Assurance.

Our managed delivery approach, backed by domain expertise, ensures successful outcomes for every project. At Adactin, we believe in the power of our people. We foster a dynamic and supportive environment where your career can grow alongside exciting projects that shape the future of technology. Join us, and be part of a team committed to innovation, excellence, and making a difference

Job Overview

We are looking for an experienced Service Delivery Manager for a federal client to oversee the delivery and operational support of services and solutions within a large and governed organisation environment.

The role involves managing service delivery, stakeholder engagement, operational performance, continuous improvement initiatives, and ensuring services align with organisational objectives and user expectations.

The role is open to candidates based in QLD, WA, ACT, and VIC.

Key responsibilities

• Managing stakeholder communication and acting as a key point of contact for customers and internal teams
• Planning and managing new or updated services, service catalogues, and service agreements
• Monitoring service performance, operational efficiency, and continuous improvement activities
• Managing integration of internal and external service providers
• Ensuring services, processes, and solutions comply with organisational security and technology standards
• Managing planned/unplanned changes and minimising business disruption
• Supporting incident management, operational response activities, and business continuity planning.
• The ideal candidate will have strong experience in service delivery management, stakeholder management, operational governance, change management, and service improvement within complex enterprise environments.

Due to the nature of the role, only candidates holding an active NV2 Security Clearance can be considered.

Please reach out to ***email_hidden*** for further details.