Customer Service Officer

PERSOL Australia brings together the legacy and experience of four organizations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED, who crafted the staffing industry in Australia in 1964; Programmed, the leading provider of operations and maintenance services across Australia and New Zealand; and PERSOLKELLY, the largest workforce solutions provider in APAC.

We are looking for dedicated and personable Customer Service Officers to join our Grafton Racing Carnival Team on 15-16 (Wed & Thu) July 2026.

As a Customer Service Officer, you will be responsible for providing exceptional customer service, taking and processing bets, operating wagering terminals, overseeing EBT machines, and handling cash transactions. This is NOT a food and beverage assignment.

What You Will Do

• Greet and assist customers in a friendly and professional manner
• Operate wagering terminals and 'standalone' EBT machines
• Resolve customer inquiries and issues
• Adhere to company policies and procedures at all times
• Promote a safe and inclusive environment for customers and colleagues

What You Need To Have

• Must be over the age of 18
• Must pass the Fit to Work verification and an online training
• Previous experience in customer service or a similar role (desirable)
• Strong communication and interpersonal skills
• Proficiency in operating wagering terminals and EBT machines is an asset (desirable)
• Knowledge of responsible gambling practices is (preferred)
• Be available to work in both days (preferred)

How To Apply

You must have the right to live and work in Australia to apply for this role. Click "APPLY NOW" to register. Please note that only shortlisted candidates will be contacted.

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Who We Are

At PERSOL, we connect people to meaningful work and growth.

With decades of experience and a future-focused mindset, we're here to support your career journey. We offer fresh opportunities, trusted guidance, and a people-first approach.

We're committed to creating a safe, inclusive, and respectful workplace that embraces diverse experiences, backgrounds, and perspectives.

We strongly encourage applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from all communities.

Ready to make your next move? Apply now to join our team.

To learn more about life at PERSOL, visit persolaustralia.com

Or follow us on LinkedIn at linkedin.com/company/persolapac for the latest updates and opportunities.