Delivery Performance & Initiatives Lead

About the role

We are seeking a Delivery Performance & Initiatives Lead to act as an independent assurance and continuous improvement capability across our Technology and Operations delivery landscape in the Chief Operations and Technology Office (COTO) reporting into the Head of Strategic Planning, Governance & Initiatives.

In this role, you will provide objective insight into the quality, effectiveness, and outcomes of change and run delivery across technology releases, programs, projects, operational workstreams, and client deliverables. You will identify systemic delivery risks, assess readiness and quality, and partner with Technology and Operations leaders to uplift delivery maturity and achieve predictable, high‑quality outcomes.

Operating as a specialist assurance function and improvement function within Technology organisation, this role plays a critical part in strengthening governance, delivery discipline, and operational readiness across the organisation.

What you’ll be accountable for

Delivery Performance & Assurance

• Independently assess technology releases, programs, projects, operational workstreams, and client deliverables, evaluating readiness, testing adequacy, artefact quality, risk controls, and alignment to architecture, security, operational, and regulatory standards.
• Validate end‑to‑end change and release readiness, including operational runbooks, monitoring, rollback plans, support documentation, process handovers, and stakeholder communications prior to go‑live.
• Maintain delivery performance dashboards across technology and operations, analysing trends such as defect leakage, release success rates, rework, throughput, SLA adherence, and stability impacts.
• Facilitate post‑implementation reviews, incident learnings, and delivery retrospectives, ensuring insights are embedded into future delivery cycles.

Continuous Improvement & Delivery Maturity

• Lead continuous improvement initiatives across delivery methods, engineering practices, DevOps, release governance, operational processes, and client delivery workflows.
• Standardise delivery assurance artefacts, quality gates, templates, and checklists to improve consistency and reduce delivery risk.
• Track and follow up on remediation actions arising from delivery reviews and incidents, escalating where sustained improvement is required.
• Support uplift in risk management practices to ensure delivery aligns with internal policies, client obligations, and regulatory requirements.

Strategic Insight & Stakeholder Engagement

• Define and maintain delivery performance frameworks, KPIs, and benchmarks across technology platforms and streams.
• Identify systemic delivery patterns and risks, providing clear, evidence‑based recommendations to senior Technology leadership.
• Partner closely with Platform Services Owners, Engineering, Technology Solutions, Change, and Run teams to ensure assurance activities are collaborative and constructive.
• Act as a trusted advisor, influencing outcomes through data‑driven insight rather than authority.

People & Capability

• Coach delivery teams, scrum masters, analysts, and release managers to strengthen quality practices, planning, estimation, and risk‑based testing.
• Build organisational capability by sharing best practices, lessons learned, and continuous improvement insights.
Role‑model MUFG values and foster a culture of accountability, learning, and high performance

What you’ll bring

Essential experience

• 5+ years of significant experience in delivery assurance, quality management, release management, or Agile / DevOps environments.
• Strong and deep understanding of modern delivery frameworks and SDLC / engineering practices.
• Proven ability to conduct independent, objective assessments and translate findings into actionable improvements.
• Strong analytical capability, with experience interpreting complex delivery data and trends.
• Experience working in regulated environments, with an appreciation of governance, risk, and compliance expectations.
• Ability to influence senior stakeholders and drive behavioural change without direct authority.

Desirable

• Certifications such as Agile, SAFe, ITIL, Lean, DevOps, or PMP.
• Experience within financial services, large enterprise platforms, or complex technology environments.
Familiarity with CI/CD pipelines, automation, and quality engineering tools

Why join us

You’ll have the opportunity to operate at a strategic level while remaining close to delivery, shaping how technology and operational change is executed across the organisation. This role offers genuine influence, visibility with senior leaders , and the chance to lift delivery outcomes at scale in a complex, regulated environment.

Some of our Employment Benefits

• Flexible and Hybrid Working – enabling our employees to work in the office and at home
• Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
• Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
• Talent Referral Program
• Salary Sacrificing via Superannuation
• Employee Assistance Program
• Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
• Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!
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Culture at MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

How to apply

Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening including police and employment history checks prior to commencement of employment

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.