Service and Modernisation Manager

At KONE, we bring buildings to life.

Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world – keeping people moving no matter what.

Our work will take you in different directions.

We are seeking a highly motivated and experienced Service & Modernisation Manager to lead both our service and modernisation operations across Perth and surrounding areas.

Managing a large installed base of elevators and escalators, this role is critical in delivering outstanding customer experience, driving modernisation growth, and ensuring operational excellence and safety.

What will you be doing?

• Lead and develop high-performing Service and Modernisation teams across WA

• Drive customer satisfaction through proactive engagement, exceptional service delivery, and effective issue resolution

• Oversee field operations, including maintenance, repairs, and modernisation projects, ensuring compliance with safety and quality standards

• Execute growth strategies by identifying modernisation opportunities within the existing customer base

• Manage business performance, including P&L, budgeting, forecasting, and market-driven initiatives

• Champion continuous improvement and digital acceleration across service and project delivery

• Strengthen cross-functional collaboration between service, modernisation, and sales teams

What we’re looking for

• Bachelor’s degree in a commercial, engineering, or technical field (or equivalent experience)

• Extensive leadership experience in service operations, modernisation/projects, facilities management, or technical operations

• Industry experience in elevators, construction, building services, or related sectors preferred

• Strong commercial and strategic mindset with a customer-first approach

• Proven ability to drive both operational excellence and business growth

• Strong analytical and problem-solving capability with a focus on quality and outcomes

• Demonstrated success in leading, coaching, and inspiring teams to achieve ambitious goals

• Experience managing customer relationships, contracts, and service delivery performance

There’s so much more to KONE than you may realise

• Career progression opportunities within a global organisation

• Be part of an innovation leader committed to safety and sustainability

• Work in a collaborative, forward-thinking environment that values continuous learning

• Access a wide range of employee benefits that help make KONE a great place to work

• Novated leasing, additional super options, ability to purchase leave, annual bonus, and car space

• Grow with comprehensive learning and development programs across technical and leadership skills

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/