Business Officer (Bookings)

Company Description

Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients.

At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace—one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people.

We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions. Our goal is to create an environment where everyone feels a genuine sense of belonging.

Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.

The Sleep Unit in Epworth Camberwell is seeking a part-time Business Officer (Bookings) to manage patient appointments and coordinate schedules for services within the unit. This role ensures a smooth and efficient flow of patients through the Sleep Unit, often serving as the primary point of contact for patients and their families before and during their visit. This role is a front-line customer service role involving a high level of interaction with patients and their families, medical, nursing, and allied health staff both in person and over the telephone. It will also involve general clerical duties such as monitoring and managing stationery and ward supply orders ensuring reception and waiting area is kept clean & tidy.

About You

To succeed in this role, you will be an enthusiastic individual with a passion for customer service and strong attention to detail. The ability to converse and be empathetic whilst working amongst a busy flow of incoming and outgoing patients is a key skill needed for this role. You will have strong communication and interpersonal skills and should be comfortable working in a team of doctors, nurses, pathologists, administrators and non-clinical staff.

Your role will include-

• Accurate management in administration of Sleep Unit bookings into IPM.
• Process Health Fund Eligibility Requests.
• Receiving and processing appointment requests from doctors or other healthcare professionals.
• Providing information to patients about their appointments, including dates, times, and any necessary preparation.
• Providing administrative support to our team
• Ensuring a positive patient experience by providing excellent customer service and support to patients and their families.

To be successful, you will have...

• Experience utilising Microsoft office suite with ability to maintain data entry accuracy.
• Proven and comprehensive background in Administration in a service orientated environment.
• Excellent customer service delivery
• Experience using Patient Information Systems (eg IPM)
• Experience in hospital mainframe systems (Desirable)
• Experience with Health Fund checks (Desirable)
• A professional phone manner with experience managing incoming and outgoing calls

Requirements

Position Description Inherent Requirements

About Continuing Care and Support Services

Epworth Continuing Care and Support Services incorporates our renowned rehabilitation, mental health and at-home hospital programs with essential support services. Our rehabilitation, mental health and at-home hospital programs are some of the most progressive of their kind in Australia. Our clinical approach involves interdisciplinary teamwork and decision-making to provide individualised treatment and achieve positive outcomes for patients. Our strong team ethos extends across our services at Epworth hospitals in Richmond, Camberwell and Hawthorn. Our support services play a critical role in the daily operations and experience at Epworth hospitals through our food environmental and security teams.

Qualifications

• Certificate in Business/Health Administration (desirable)

Additional Information

At Epworth, it’s a community.

It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:

• Epworth’s enhanced Not for Profit status (and not available in the public sector) provides the opportunity for employees to salary package up to $15,900 pre-tax annually, leading to greater take home pay
• The largest educational scholarship program of its kind in Australia
• Reduced cost of health services for you and your family at Epworth
• Ability to purchase additional weeks of leave

We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone.

If you need support during the application process or would like to discuss reasonable adjustments, we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect.

Ready to make a difference?

Sound interesting? To apply, click the I'm Interested button to attach your CV and cover letter (as a single file).

For more information, refer to the attached position description or contact ***email_hidden***

It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.

As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).

At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.