Customer Service Officer (Operations and Sales)

PERSOL is one of Australia's largest and longest-serving recruitment providers. Delivering both quality temporary and permanent options.

PERSOL brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED, who crafted the staffing industry in Australia in 1964; Programmed, the leading provider of operations and maintenance services across Australia and New Zealand; and PERSOL, the largest workforce solutions provider in APAC.

We're currently partnering with a client in the freight forwarding industry to hire a Customer Service (Operations & Sales) professional based in the Inner South Sydney area.

This is an exciting opportunity for a detail-oriented and customer-focused professional who thrives in a fast-paced logistics environment and enjoys building strong relationships with clients while supporting both operational and sales functions.

• All applicants must hold full work rights to work permanently in Australia.

Role Description

This position will be responsible for supporting day-to-day customer service operations within a freight forwarding environment, ensuring smooth coordination of shipments and excellent client communication.

• Handling customer enquiries including freight bookings, shipment status, charges, and general enquiries
• Processing import bookings, managing documentation, invoicing, and coordinating with customs brokers
• Liaising with airlines and internal stakeholders to secure freight space and ensure timely delivery
• Managing customer complaints and maintaining high service standards
• Supporting administrative tasks such as reception duties and inbound calls as required

Skills And Experience

We are looking for a candidate who demonstrates the following:

• About 2 years' experience in the freight forwarding or logistics industry
• Strong communication skills with the ability to liaise with internal teams and external stakeholders
• Excellent attention to detail with strong organisational and multitasking abilities
• Customer-focused mindset with problem-solving capabilities
• Ability to work in a fast-paced, team-oriented environment

How To Apply

You must have the right to live and work in Australia to apply for this role. Click "APPLY NOW" to register for this role or contact Yoko Imada at ***email_hidden***. and quote reference 210380912

• for any enquiries. Please note that due to the high volume of applicants, only shortlisted candidates will be contacted.

You will be provided with a supportive environment and infrastructure to allow you to thrive, yet the flexibility to allow you to make your mark in the firm. You will also be rewarded with a competitive salary dependent upon experience and on- going commitment to professional development and advancement. Only applicants shortlisted for an interview will be contacted.