Frontline Support Specialist - Accommodation Services

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About the Role

The Frontline Support Specialist is a senior frontline practitioner within our Disability Services team, providing high-quality, person-centred support to people with complex and high-intensity needs.

This role leads by example on the floor, modelling best practice, supporting complex care, and providing informal mentoring to team members. It also plays an important role in developing future leaders as part of our succession planning approach.

Benefits

• SCHAD’s Award Level 3 Pay rates from $38.65 - $41.45
• Salary packaging + meal/entertainment card (if eligible)
• Flexible roster with shift work, weekends, public holidays & sleepovers
• Option to purchase extra annual leave (if eligible)
• Fitness Passport access for you & family (eligibility criteria applies)
• Ongoing training & professional development
• Annual flu vaccination

Duties

• Provide direct support to clients with complex and multiple support needs

• Apply advanced practice skills in health, behavioural support and crisis situations

• Implement behaviour support strategies and respond safely to behaviours of concern

• Support and guide team members through mentoring and role modelling best practice

• Participate in complex care reviews and contribute to care planning

• Build strong relationships with clients, families and support networks

• Advocate for client rights, choice and inclusion

• Maintain accurate documentation in line with NDIS Practice Standards and organisational requirements

• Support compliance, auditing and quality improvement activities

Skills and Experience

Essential

• Demonstrated experience supporting people with complex and high-intensity needs in the disability sector

• Strong understanding of person-centred and active support practices

• Ability to work autonomously and confidently in complex situations

• Strong communication and relationship-building skills

• Willingness to mentor and support less experienced staff

• Commitment to ongoing professional development

Desirable

• Experience participating in or leading complex care reviews

• Knowledge of NDIS Practice Standards and legislative requirements

• Experience supporting High-Intensity Daily Personal Activities

• Exposure to multidisciplinary team collaboration

For over 65 years, Challenge Community Services has been empowering individuals and strengthening communities. We provide disability accommodation, foster care, allied health, and supported employment services – all with a focus on inclusion and respect.

How to apply

When applying, please ensure you include a cover letter, resume and address the key selection criteria as part of your application.

To apply and view the Position Description please click on the 'apply now' button below or visit our website: www.challengecommunity.org.au

Confidential enquiries can be made by contacting Andrew Keenan

via email ***email_hidden***

Closing Date - 7th June 2026

We acknowledge the traditional owners of the land on which we work and live, and pay my respects to their elders past and present.