ICT Systems Administrator

Level 3 | L3 | Level 3 Support

The role will sit within ICT Operations and provide Level 3 support, while playing a key role in the delivery of several high-priority initiatives:

• Upgrade or replacement of the SCOM monitoring platform
• Upgrade of the on-premises Exchange 2016 server (hybrid deployment)
• Decommissioning of legacy Domain Controllers
• Migration of distribution groups from on-prem Active Directory to Azure AD
• Support the upgrade of the Veeam backup platform

Candidate Profile: We are looking for a proactive, delivery-focused infrastructure specialist with strong Microsoft ecosystem experience, who can operate autonomously in a fast-paced environment.

Essential experience

• Strong hands-on experience across Microsoft technologies including Windows Server, Active Directory, Group Policy, and Microsoft 365/Azure AD
• Demonstrated experience with Exchange (hybrid), VMware, SCCM/Intune, SCOM and Veeam
• Proven track record delivering infrastructure upgrades, migrations and decommissioning activities
• Experience providing Level 3 support and resolving complex technical issues

Key capabilities

• Ability to manage multiple concurrent priorities and projects
• Strong troubleshooting and problem-solving skills
• Confident working independently with minimal ramp-up
• Strong communication skills, with the ability to engage across technical and non-technical stakeholders

Ideal candidate:

• Has delivered similar infrastructure uplift programs end-to-end
• Comfortable in hybrid (on-prem + cloud) environments
• Brings a pragmatic, solutions-focused approach and can quickly add value
• Previous exp in a gov environment would be great and legal environment would be a bonus but not a necessity.

#2998120