Technical Support Specialist

Technical Support Specialist – Sydney CBD | Onsite Role (6-Month Contract)

Your new company

Join a well-established organisation within the FMCG and production sector, delivering critical IT support services across multiple sites in Australia and New Zealand. The business fosters a collaborative and high-performing environment, where technology plays a key role in enabling operational excellence and business continuity.

Your new role

• Act as the face of IT providing Level 1.5 onsite and remote support
• Deliver hands-on support: device troubleshooting, deployments, AV/meeting room support
• Troubleshoot network connectivity and user issues across sites
• Act as escalation point for site-specific incidents
• Work closely with offshore service desks, infrastructure teams, and vendors

What you'll need to succeed

• Proven experience in desktop/technical support roles
• Strong skills in Microsoft 365, Windows 10/11, Active Directory
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
• Experience with device deployments, hardware/software troubleshooting
• Exposure to ITSM tools (ServiceNow)
• Strong communication and stakeholder engagement skills
• Ability to work in onsite, fast-paced environments

What you'll get in return

• Opportunity to work in a dynamic, enterprise environment
• Exposure to large-scale IT operations and projects
• Collaborative team and supportive workplace culture
• Competitive daily rate
• Central Sydney CBD location

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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