Community Manager

Position: Community Manager (12 Month Maternity Leave)

Location: Adelaide CBD

Employment Type: Casual / Part-Time (3 days per week)

Rate: $40.23 per hour + superannuation, casual loading included

Starting Date: July 13, 2026

Mâché is a human-centred coworking space in Adelaide CBD, designed for people who want to do their best work alongside a thoughtful, creative community. Our members span startups, small businesses, creative industries, and professional services, and we prioritise a calm, welcoming, and well-run environment over noise and hustle.

The Role

This is a hands-on, in-the-space role focused on keeping the day-to-day member experience running smoothly.

You’ll be the main point of contact when on site, ensuring members feel welcomed, supported, and that the space is functioning as it should. This role is about consistency, presence, and attention to detail.

A Typical Day Might Look Like

You start the day with a walkthrough of the space, making sure everything is clean, stocked, and set up to reflect the standard and atmosphere we want members and visitors to experience.

As members arrive, you greet them, check in, and support their day as needed. A prospective member might come in for a tour, so you walk them through the space in a confident, natural way, highlighting how it works in practice, setting them up for a trial day, and introducing them to a few members to bring the community to life.

Throughout the day, you stay responsive to enquiries and emails, actively follow up on leads, and maintain momentum so no opportunity goes cold. You also update Slack with reminders and relevant updates, keeping members informed and connected to what’s happening in the space. If an event is happening on the day, you organise your schedule accordingly to have enough time to set up.

Alongside this, you check and manage the content calendar to ensure scheduled social posts are accurate, aligned, and still relevant. If needed, reorganise the calendar to reflect the evolving needs of the space and ensure content stays purposeful rather than purely scheduled.

In the afternoon, you may troubleshoot a booking issue and resolve day-to-day operational challenges, always ensuring members are kept informed and supported throughout.

Before finishing, you reset the space so it feels calm and ready for the next day and leave clear notes to ensure nothing is missed in follow-up.

Key Responsibilities

1.- Member Experience

• Be the first point of contact for members and visitors
• Create a welcoming, calm, and professional atmosphere
• Assist with day-to-day questions and resolve issues quickly

2.- Onboarding & Tours

• Welcome and set up new members (Wi-Fi, access, orientation)
• Conduct tours for prospective members in a natural, non-salesy way
• Follow onboarding and offboarding processes

3.- Space Operations

• Ensure the space is clean, stocked, and functioning
• Liaise with cleaners or suppliers when needed
• Identify and report maintenance or tech issues

4.- Communication & Marketing

• Post updates and/or reminders on Slack
• Respond to enquiries (email/socials)
• Schedule regular social media content, min. 2 posts per week on IG, LinkedIn and FB
• Respond to comments and engage with relevant content on the above sites regularly
• Create content in line with sales targets and available resources

5.- Community Support

• Plan, coordinate, and facilitate recurring and seasonal member events
• Support the execution of member-led or internal events if required
• Encourage member connection through proactive introductions and awareness of shared interests

6.- Sales and Business Growth

• Actively contribute to achieving and maintaining occupancy across all spaces
• Convert enquiries into members through timely follow-up, clear communication, and confident tour delivery
• Identify upsell and cross-sell opportunities (e.g. meeting rooms, day passes, memberships) during member and visitor interactions
• Maintain awareness of occupancy trends, lead flow, and space utilisation, flagging risks or opportunities early

What We’re Looking For

• Strong people skills and a natural ability to make others feel comfortable
• Reliable, organised, and able to work independently
• Calm under pressure and good at problem-solving
• Tech-savvy and comfortable using digital tools (Slack, email, social platforms)
• Previous experience in community management, customer service, or related field is preferred.

Availability

• Regular weekday availability on Mondays, Wednesdays and Fridays
• Occasional flexibility for events or extended hours

Diversity & Inclusion

We celebrate difference and believe our team’s diverse backgrounds, experiences, and perspectives make us stronger and more innovative. Whatever your identity or background, you are welcome here. If you need any support or adjustments during the interview process, please let our team know so we can ensure you can bring your best self to the table.