Eligibility Dispute Review Specialist

icare

Reference number

498778

Occupation

Workers Compensation

Work type

Contract / Temporary

Location

Parramatta, Sydney City

Salary Information

Closing date

16 June 2026 at 11:55pm

Eligibility Dispute Review Specialist

This role sits within the Workers Compensation Reform Team and conducts and determines liability reviews on disputed psychological injury claims attributed to bullying, harassment and excessive work demands.

Location: Sydney CBD, Parramatta

• 12 months FTC Opportunity as an Eligibility Dispute Review Specialist with icare
• Hybrid working environment, office in Sydney CBD/ Parramatta

• Offering competitive salary and benefits

About the Role

• Use your specialist knowledge to deliver accurate and timely reviews, in accordance with section 280AE of the Workplace Injury Management and Workers Compensation Act 1998, as amended by the Workers Compensation Legislation Amendment Act 2025.
• Apply your understanding of industrial relations law and principles to determine whether evidenced allegations of bullying and harassment, or excessive work demands meet new thresholds for workers compensation cover.
• Produce complete, accurate and accessible documentation of determinations and associated reasons for determination.
• Maintain accurate and timely records of customer and stakeholder interactions.
• Act with a high degree of independence and support your team and other internal stakeholders to achieve positive customer outcomes.
• Understand and meet regulatory and relevant administrative and privacy law requirements when managing reviews.
• Perform other related duties as assigned.
• This is a fixed term contract for a period of up to 12 months.

Benefits

• As per the icare wellbeing program

Duties

The rules about what types of psychological injury are covered by workers compensation are changing. Icare is supporting that change by establishing a specialist team with skills in industrial relations to assess and determine disputes according to the new rules. As an Eligibility Dispute Review Specialist you will:

• Use your specialist knowledge to deliver accurate and timely reviews, in accordance with section 280AE of the Workplace Injury Management and Workers Compensation Act 1998, as amended by the Workers Compensation Legislation Amendment Act 2025.
• Apply your understanding of industrial relations definitions to determine whether bullying and harassment, or excessive work demands relevant conduct meet those definitions.
• Produce complete, accurate and accessible documentation of determinations and associated reasons for determination.
• Maintain accurate and timely records of customer and stakeholder interactions.
• Support your team and other internal stakeholders to achieve positive customer outcomes.
• Understand and meet regulatory and relevant administrative and privacy law requirements when managing reviews.
• Help icare to monitor and assess how effectively the new rules are being applied and to develop training materials and advice to help improve practice.
• Perform other related duties as assigned.

Skills & Experience Essential

• Pre-Employment Checks
• 4+ years experience in NSW or FairWork industrial law matters
• An understanding of workers compensation legislation.
• An understanding of NSW industrial relations laws pertaining to bullying and harassment.
• Passionate about providing quality service and outcomes and an aptitude for problem-solving.

Desirable

• Admission as a legal practitioner to the Supreme Court of NSW
• A current practising certificate as a solicitor
• Experience conducting or advising on insurance claim reviews.

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, to deliver better outcomes for those we serve. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted

• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

If you are an employee of icare please apply via Hugo to submit your application. We want to support you with the next step in your career. Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.