Customer Communications Advisor

Help us deliver a better tomorrow

Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

About the opportunity

Reporting to the Senior Customer Communications and Stakeholder Manager, the Customer Communications Advisor supports the planning and delivery of communications for key strategic programs. Working closely with internal teams, you will ensure communications are timely, accurate and aligned, delivering positive outcomes for customers and the community.

What you’ll deliver with us

• Deliver allocated engagement and communication activities accurately, on time, and in line with agreed plans and standards
• Support the implementation of service and change related communications aligned to the transformation agenda by preparing materials, coordinating actions, and tracking progress
• Contribute to continuous improvement by identifying opportunities to streamline processes, enhance quality, and improve service delivery

You’ll also

Help shape positive customer and community experiences by producing high-quality, accessible and engaging communications across a range of channels.

About you

• Strong written and verbal communication skills, with attention to detail
• Ability to translate complex or technical information into clear, engaging content tailored to different audiences
• Highly organised, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment
• A proactive mindset, with a focus on delivering high-quality outcomes
• Experience working effectively in a team and collaborating across different roles and functions

How we’ll deliver for you

• Be part of a culture where everyone feels they belong, are valued, and can bring their authentic self to work every day
• We invest in your wellbeing, and recognise and reward your contributions through Post Perks and more
• We invest in your long-term growth, encouraging development through our values of trust, inclusivity, empowerment and safety

We’re delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on [email protected].