Community Engagement Manager

Help us deliver a better tomorrow

Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

About the opportunity

As Australia Post embarks on significant change, the need for an enterprise approach to customer and community engagement has never been more critical.

Reporting to the Senior Customer Communications and Stakeholder Manager, the Community Engagement Manager is responsible for leading the delivery of community engagement plans and supporting activities. This role ensures engagement activities are delivered consistently and clearly, enabling strong understanding and meaningful participation across diverse communities in Australia.

What you’ll deliver with us

• Support the consistent delivery of community engagement plans, including the development of high-quality collateral and materials

• Deliver effective community engagement initiatives that clearly inform, involve and encourage participation from communities and stakeholders

• Work across the business to access and apply customer and community insights to inform communications and engagement activities

• Proactively build and maintain strong internal relationships, collaborating and sharing knowledge to ensure an aligned and integrated approach to stakeholder engagement

You’ll also

Play an active role in protecting and enhancing Australia Post’s brand and reputation by partnering with internal teams, including Internal Communications, Media, Government Relations, Social Media, Marketing, and Corporate Responsibility

About you

• Demonstrated experience in community engagement, stakeholder management or communications within a large, complex corporate and/or government environment
• Proactive, detail-oriented and community-focused, with the ability to communicate complex information clearly and simply
• Outstanding written, verbal and interpersonal communication skills
• Ability to build strong relationships and thrive in a fast‑paced environment, managing multiple projects to achieve agreed objectives
• Demonstrated awareness of brand and reputation management, risk, and corporate governance
• Proven ability to manage competing priorities and balance strategic and tactical demands to deliver outcomes

How we’ll deliver for you

• Be part of a culture where everyone feels they belong, are valued, and can bring their authentic self to work every day

• We invest in your wellbeing, recognising and rewarding your contributions through Post Perks and more

• We invest in your long-term growth, supporting development through our values of trust, inclusivity, empowerment and safety

We’re delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on [email protected].