Hotel Manager

Adelaide, Australia

Full Time: $80,000 - $90,000 per year + superannuation

About Urban Rest

Urban Rest is a fast-growing challenger in the corporate accommodation space with properties across most major Australian capital cities, New Zealand, London and Dublin. We are a technology enabled business disrupting a stagnant sector with a unique focus on traveller well-being and sustainability. We have experienced rapid growth, strong customer loyalty and success expanding in Australia over the last nine years and are now going through a period of scale-up and global expansion, offering the chance to join a growing business at a pivotal stage of growth.

Benefits And Perks

• Employee, friends and family discounts at at Urban Rest properties
• Mental Health Days and Volunteer Days available per year
• Team engagement activities and socials throughout the year
• Learn from disciplines across the whole business
• As the company grows, this role will provide plenty of room for career growth and progression
• We’re a social bunch and we strive to have a fun, friendly, and collaborative work environment

About The Role

The Hotel Manager is the operational and commercial leader of our Adelaide hotel asset. Reporting to the General Manager Australia, you will own the full performance of the property across guest experience, financial results, people leadership and owner relationships. You will lead day-to-day operations while also shaping longer-term strategy, ensuring the hotel consistently delivers strong results and an exceptional guest experience. This role suits someone equally comfortable on the floor with the team and in a P&L review. You will set the standard for service, accountability and pace, while building a high-performing team and strong relationships with owners and key stakeholders.

Responsibilities

Operational Leadership

• Lead all day-to-day hotel operations including Front Office, Housekeeping, Maintenance and Guest Experience
• Ensure apartments and public areas consistently meet Urban Rest presentation and cleanliness standards
• Oversee arrival, in-stay and departure touchpoints to deliver a seamless guest journey
• Drive operational discipline across audits, compliance and preventative maintenance
• Act as the escalation point for complex guest or building issues

Commercial & Financial Performance

• Full ownership of the property P&L
• Drive occupancy, ADR and RevPAR in partnership with Revenue and Sales
• Deliver budgeted GOP and cost controls across labour, COGS and maintenance
• Monitor forecasts, pace and demand trends, taking proactive action where required
• Identify opportunities to grow long-stay and corporate base business

Guest Experience & Brand Standards

• Accountable for NPS and review scores across all channels
• Lead service recovery and guest resolution processes
• Embed a culture of care, consistency and attention to detail
• Implement local initiatives that elevate the experience and differentiate the product

Team Leadership & Culture

• Recruit, develop and retain a strong local leadership team
• Coach and support direct reports including Rooms/Operations/Housekeeping leads
• Set clear expectations and performance goals
• Lead daily and weekly rhythms, ensuring alignment and accountability
• Foster a positive, practical and supportive team culture

Owners & Stakeholder Management

• Act as the primary relationship lead for owners, agents and building managers
• Provide clear performance reporting and operational updates
• Manage building access, works and stakeholder coordination
• Represent Urban Rest professionally in all external interactions

Systems & Process Excellence

• Drive effective use of PMS, Field Service and reporting tools
• Ensure work orders, audits and maintenance programmes are executed on time
• Improve processes that increase efficiency without compromising guest experience
• Partner with central teams on technology and operational improvements

What We Look For

• 5+ years in hotel leadership, ideally as Hotel Manager or General Manager
• Strong commercial acumen with proven P&L ownership
• Experience leading multi-disciplinary teams (Rooms, Housekeeping, Maintenance)
• Comfortable balancing guest experience with cost control
• Confident communicator with owners and senior stakeholders
• Calm, practical and solutions-focused under pressure
• Comfortable working hands-on in a fast-moving environment
• Flexibility to support a 7-day operation when needed
• Previous Refurbishment experience is highly desirable

Diversity & Inclusion

At Urban Rest, we extend our invitation to candidates from Indigenous, neurodiverse, disabled, international, and diverse cultural backgrounds. Our commitment to fostering an inclusive workplace ensures that all applicants receive the necessary support and accommodations throughout the recruitment and onboarding process. We encourage candidates from various backgrounds to apply, as we value diversity and believe in creating an environment where everyone can succeed. Please let us know if you require any additional adjustments or support to help you through this process so you can shine as the best version of yourself.

How To Apply

Please submit your application through the link on this website by including an up-to-date resume with relevant skills and experience alongside a cover letter addressing how you meet the criteria and your interest in the role.

If you want to learn more about our company please see our website - https://www.stayurbanrest.com

We look forward to hearing from you!