Member Support Coordinator

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the `Courts Group'.

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

VCAT

The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.

About the Role

The Member Support coordinator leads a team of administrative staff performing a variety of high level confidential administrative support, while maintaining and strong stakeholder relationship with the relevant Heads of Division.

You will be responsible for monitoring workflows, working collaboratively with colleagues and counterparts and ensure Tribunal Members have effective administrative support. Duties will include:

• managing and unertaking a range of high level, effective and confidential executive and administrative support functions
• exercising quasi-judicial and statutory delegated functions subject to the direction of the Principal Registrar
• contributing to improvement of operating policies, practices and systems
• applying your sound judgment to determine priorities and present possible options and solutions
• preparation of written correspondence and reports on strategic issues

This is a fixed term opportunity until 31 December 2026

About You

The ideal candidate will have experience in leading and developing people across onsite and off-site locations, providing face-to-face and remote support to a team. You will have an understanding of the Tribunal and be able to demonstrate advanced computer skills.

Key capabilities for this role include:

• proven effective communication skills with the ability to actively listen and respond appropriately to different audiences, in both written and verbal forms
• demonstrated ability to collaborate and engage with others ensuring you can anticipate the needs and expectations of clients and stakeholders to respond appropriately
• well developed planning and organisational skills
• sound influence and negotiation skills to use facts and evidence to support positions and influence others for outcomes
• a superior commitment to service excellence, striving for best practice in all interactions

How to apply

Click the `Apply Now' button, ensuring you include the following in your application:

• resume
• a short cover letter

Other information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.

As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.