Business Analyst - Digital / IT

Full Time (SFIA4) Business Analyst

Must be an Australian citizen. Must be able to obtain Baseline security clearance.

What to Submit

• A tailored resume in docx format
• A one page pitch covering all criteria, essential and desirable. This is equal to 5000 characters.
• 2 referees.

RFQ Details

• RFQ ID: LH-06578
• Agency: Department of Health, Disability and Ageing
• Closing Date: Tuesday, 09 June 2026 – 11:59pm, Canberra time
• Estimated Start Date: Monday, 29 June 2026
• Initial Contract Duration: 12 months
• Extension Term: 12 months
• Number of Extensions: 2
• Experience Level: APS6 equivalent
• Security Clearance: Must be able to obtain Baseline
• Location of Work: QLD, ACT, VIC, SA
• Working Arrangements: Hybrid. The preferred work location is Canberra. The Labour Hire Worker is required to work from the applicable office at least 2 days per week. A Working from Home Agreement must be formalised with the Buyer representative before commencing flexible work arrangements. The Labour Hire Worker must adhere to the annual closedown as defined in the Buyers' Enterprise Agreement and public holidays.
• Maximum Hours: 40 hours per week

Job Details

The Business Analyst (BA) operating at SFIA Level 4 within the Digital Services Engagement Team is responsible for investigating business situations, identifying and evaluating options for improving business systems, and defining requirements for effective use of information systems. BA works independently with stakeholders, contributes to process improvement initiatives, and supports the delivery of digital services aligned with departmental goals.

As part of the Digital Services Engagement Team, everyone is also expected to actively assist with ticket management. This includes triaging, following up, and contributing to resolution efforts—regardless of role. Supporting ticket workflows ensures we maintain service quality, share the load, and keep things moving efficiently across the team.

Key Duties and Responsibilities

Business Analyst, to undertake tasks that include, but are not limited to, the following:

• Engage with stakeholders to understand business needs and gather requirements.
• Analyse business processes and identify areas for improvement.
• Document functional and non-functional requirements for digital solutions.
• Facilitate workshops and meetings to elicit and validate requirements.
• Support the development and implementation of process maps and SOPs.
• Collaborate with technical teams to ensure solutions meet business expectations.
• Contribute to continuous improvement initiatives within the DS Engagement Team.
• Maintain accurate documentation and records of analysis activities.
• Provide input into project planning and prioritisation based on business value.

The seller must ensure that the Labour Hire worker performing the services during the term of this contract, facilitate an effective transfer of skills and knowledge to the buyer to enable full use of services and deliverables and associated documents.

Selection Criteria

The buyer has specified that each candidate must provide a one page pitch to address all criteria specified. This is equal to 5000 characters.

Essential Criteria

• Experience in business analysis within a digital or ICT environment.
• Strong stakeholder engagement and communication skills.
• Proficiency in process mapping tools and techniques.
• Ability to document clear and concise business requirements.
• Familiarity with government service delivery and reporting frameworks.
• Understanding of Agile and Waterfall project methodologies.

Desirable Criteria

• Experience facilitating requirement gathering with stakeholders.
• Be comfortable dealing with uncertainty and shifting priorities.
• Effective communication skills (written and verbal).

Additional Requirements

• 1 page pitch covering all criteria (essential and desirable) Candidates should provide 2 referees.

Why choose Pinaka

We know the government ICT market and we keep things straightforward. We take time to understand your background, your goals and the type of role that suits you. We believe transparency is about more than rates and our margins are fair and always disclosed.

What You Can Expect From Us...

• Fair, disclosed margins
• Clear communication at every stage
• Honest advice on fit and competitiveness
• Visibility on submissions and process status
• A professional and respectful experience

How You Are Paid...

You choose what's best for you.

• PAYG through Pinaka
• Third-party payroll
• Self-employed (own ABN)

With a single, transparent and fixed margin, we ensure compliance to all state and payroll laws. So that is one less thing for you to worry about.

BYO CONTRACT

Already in a role but not happy with the setup?

Port in your contract to Pinaka for a simpler and more transparent experience. We also have some exciting limited time offers on top of the incredible margins we offer.

BETTER TOGETHER

Our referral program for people who introduce strong candidates to us.

Refer a friend - Earn $1/hr per successful referral as long as you both with us. Refer as many friends as you want; no caps.