Digital Operations Officer

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the 'Courts Group'.

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

SCV

The Supreme Court of Victoria is the highest court in Victoria and comprises the Court of Appeal and the Trial Division. The Court deals with major criminal and civil matters, plus appeals against decisions of lower courts.

The Supreme Court of Victoria recognises that its people are integral to its ability to meet and exceed community expectations and to achieve its goal of being an outstanding superior court. We continually strive to create a high-performance workplace that is characterised by creativity, innovation, flexibility, and quality delivery.

About the role

The Digital Operations Officer is a key member of the Supreme Court's Digital Litigation Team. The role ensures that hearings run smoothly by coordinating the practical and technical arrangements for digital, hybrid and in-person hearings. Officers contribute to the Court's commitment to accessibility, efficiency and continuous improvement, while supporting innovation in courtroom operations. Each officer may focus on areas such as courtroom allocations, digital hearing operations or reform projects, enabling the Court to deliver reliable services and adapt to evolving needs.

Duties include:

• providing reliable operational support for digital, hybrid and in-person hearings, including courtroom setups and digital platform connections (Webex, Zoom)
• delivering guidance and first-line user support for the Court's digital hearing tools and eTrial systems
• managing courtroom allocations, hearing logistics and resource planning, liaising with judges, chambers and registry staff
• monitoring and troubleshooting digital hearings, escalating issues where required, and assisting with equipment management
• contributing to digital reform initiatives, testing new tools, providing operational feedback, and helping develop training and process improvements

The role is fixed term until 20 October 2026

About you

To be successful in this role, the successful candidate must be able to demonstrate:

• experience in business improvement, operational coordination or service delivery within a legal, court or government setting
• advanced computer literacy, including operation of digital hearing platforms such as Webex or Zoom
• strong interpersonal and communication skills
• experience coordinating logistical or technical support functions in a high-demand, service-oriented environment

Ideall you will have:

• a commitment to service excellence, ensuring services are delivered to a superior quality
• well developed planning and organisational skills
• ability to develop operational responses to recurring issues based on your knowledge and/or expertise
• proven collaborative skills, cooperating effectively with othres to achieve work plans and goals

Qualifications

Tertiary studies in business administration, law or government, or Certificate IV in Government (Court Services) is desirable but not mandatory

Other information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.

As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.