Account Manager (Client Service

We are looking for a collaborative professional who wants their work to have a real-world impact.

As Account Manager (Client Service), you will lead client accounts across various disciplines, with a specific focus on inclusive campaigns and diverse audiences. We need someone with strong client-facing skills and an eye for detail, ready to help us deliver work that matters.

About the role

As Account Manager, you are a skilled professional responsible for the day-to-day coordination and delivery of client projects across various disciplines, including creative, PR, technology and strategy. You serve as a primary point of contact for clients, ensuring project milestones are met and internal teams are aligned.

With strong, supportive mentorship from senior leaders, you’ll build and strengthen best-practice client management skills, while maintaining high standards of communication and collaboration across the agency.

Key Responsibilities include

• Work across a portfolio of clients and projects to deliver effective and creative campaigns.
• Coordinate the delivery of campaigns, communications and technology programs against the agreed strategy.
• Maintain regular client communications to ensure they are informed of progress, responsibilities, and upcoming deadlines.
• Manage project timelines, budgets, and agency resources to ensure work is delivered on time and within scope.
• Understand client business contexts, objectives, and KPIs to support project evaluation.
• Help identify opportunities for organic growth within existing client accounts.
• Work quickly to identify and solve problems with client relationships and project deliverables.
• Deliver campaigns and communications programs against the agreed strategy ensuring that the strategy is championed throughout the life of the project.
• Ensure all work reflects Think HQ’s commitment to representing 'Today’s Australia', with an understanding of diverse communities and inclusive communication practices

About you

You have:

• 3+ years’ experience in account management, ideally within an integrated agency environment
• Proven experience leading client relationships and delivering integrated campaigns across multiple disciplines (creative, digital, PR, events, etc.)
• Excellent written and verbal communication skills, with strong presentation and stakeholder management ability
• A positive, solutions-focused mindset with strong critical thinking and problem-solving skills
• Strong project, time management and prioritisation skills, with exceptional attention to detail
• The ability to collaborate effectively across teams and work well across multiple projects
• Knowledge of production processes (desirable)
• Experience working with government clients (an advantage, but not essential)

Don’t worry if you don’t tick every requirement for this role – our priority is a talented and motivated individual with a positive attitude who is willing to learn, grow and collaborate. We’re looking for someone who is a great fit for our team in values and personality.

Extra info

Part-time and flexible work arrangements can be considered. Think HQ is a family-friendly, hybrid workplace.

Think HQ values inclusion and diversity. We welcome and actively encourage applications from people of all ages, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ people, people from our multicultural communities, or who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce.

To discuss the process and how we can support your needs and preferences, reach out to the nominated members of our internal pride committee, Think Proud: Blake Mason (Chair of Think Proud) or Sean Temby (People and Capability Manager).

Please include a cover letter so we can understand your experience and motivation for joining Think HQ. Applications without a cover letter won’t be considered.