Regional Manager - First & Last Mile

Help us deliver a better tomorrow

Australia Post is delivering for all Australians. From the parcels that arrive at the front door, to the connections we create in communities every day. We’re delivering for our customers, our people, and for the future — and we’re building a network that’s safer, smarter and more sustainable.

We’re moving forward, and we want you to come along for the ride.

About the opportunity

As Regional Manager – First & Last Mile, you will provide end‑to‑end leadership across New South Wales, shaping the way Australia Post delivers to customers and communities every day.

This is a senior operational leadership role with accountability for safety, service performance, cost efficiency and engagement across first and last‑mile delivery operations in both metropolitan and regional environments. You’ll lead large, front-line teams through significant transformation, embedding safer, more innovative and customer‑focused ways of working.

Sitting at the heart of network execution, this role plays a critical part in translating enterprise strategy, into practical, on‑the‑ground outcomes, while building the capability and culture required for long‑term success.

What you’ll deliver with us

Reporting to the GM First & Last Mile, you will work closely with Network Operations leaders and enterprise support teams to deliver consistent, high‑quality delivery outcomes while strengthening safety and performance culture across the region.

Success in this role is reflected in measurable improvements in DIFOT, safety, productivity, cost‑to‑serve and employee engagement, delivered sustainably and with a strong customer and community lens.

You’ll also:

• Lead end‑to‑end First & Last Mile operations across NSW, balancing service, safety, sustainability and people priorities.
• Drive operational performance through disciplined execution, effective operating cadence and data‑led decision making.
• Lead the regional implementation of our transformation initiatives, ensuring adoption is practical, supported and sustained.
• Champion the use of digital, data and AI‑enabled tools to simplify work, improve decision quality and strengthen network performance.
• Build leadership capability across frontline and operational leaders through coaching, feedback and development.
• Foster a strong safety, wellbeing and inclusion culture, ensuring compliance, risk management and continuous improvement.

About you

You are a seasoned operational leader who thrives in complexity and enjoys a large-scale network role. You bring a strong balance of commercial planning, people leadership and operational excellence, and you know how to lead through change without losing sight of safety and service.

You influence with credibility, and role‑model calm, even in high‑pressure environments.

You’ll also bring:

• A strong track record leading multi‑site, geographically dispersed teams.
• Proven experience working constructively in industrial and consultative environments.
• Demonstrated capability leading large workforces through transformation and performance uplift.
• Relevant tertiary qualifications in operations, business or logistics/supply chain (desirable).

How we’ll deliver for you

• The opportunity to lead a critical operational portfolio.
• Executive visibility and influence within a nationally significant organisation.
• Exposure to large‑scale transformation, digital uplift and future‑focused operations.
• Flexible working and leadership development at enterprise scale.

We’re delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on [email protected]