Retail Jewellery Store Manager

Role Overview

We are looking for a friendly, customer-focused Store Manager for a startup jewellery brand focused on modern, affordable designs for everyday wear.

As a new retail venture, we are building our presence from the ground up and are looking for someone who thrives in a startup environment—hands-on, proactive, and ready to take ownership.

As a Startup Retail Jewellery Store Manager, you will be responsible for running the store end-to-end—from sales and customer experience to operations, staffing, and execution.

You will play a key role in building the store, driving revenue, and shaping the customer experience from day one.

Key Responsibilities

Sales & Revenue Ownership

• Drive daily, weekly, and monthly sales targets
• Actively sell on the floor—this is a highly hands-on sales role
• Upsell and cross-sell jewellery to maximise basket size
• Track KPIs such as conversion rate, ATV, and footfall

Store Setup & Execution (Startup Environment)

• Support store launch activities including setup, merchandising, and display execution
• Ensure the store is always visually appealing and customer-ready
• Take ownership of fixing day-to-day issues without escalation

Customer Experience

• Deliver a warm, engaging, and personalised shopping experience
• Build repeat customers and local community engagement
• Handle customer queries, complaints, and after-sales service

Team Management (Lean Team)

• Recruit, train, and manage a small team of sales associates
• Prepare rosters aligned with peak shopping centre hours
• Lead by example—sell alongside the team
• Motivate team members to achieve targets

Operations & POS

• Manage billing, POS transactions, refunds, and cash handling
• Oversee opening and closing procedures
• Maintain daily sales and performance reports

Inventory & Stock Control

• Manage stock levels, replenishment, and stock takes
• Ensure accurate tagging, pricing, and display of jewellery
• Minimise stock loss and shrinkage

Security & Compliance

• Ensure safe handling of high-value jewellery items
• Follow mall and company policies
• Maintain store security and loss prevention practices

Key Requirements

• 2–5 years experience in retail, preferably in jewellery or fashion
• Proven sales ability (must be comfortable actively selling)
• Strong ownership mindset and ability to work independently
• Excellent communication and customer engagement skills
• Experience with POS systems and retail operations
• Ability to work weekends, late hours, and public holidays

Requirements

Key Requirements

• Previous retail or customer service experience (jewellery/fashion preferred)
• Strong communication and interpersonal skills
• Passion for jewellery, fashion, or accessories
• Basic understanding of sales techniques
• Ability to work in a fast-paced retail environment
• Flexible availability, including weekends and holidays