Senior Service Delivery Lead

Guiding the future of NSW education

Position details

• Clerk Grade 9/10
• Full-time, Salary: $129,464 to $142,665 p.a. plus employer’s contribution to superannuation and leave loading
• Temporary role up to 30 June 2028
• Close to Wynyard station & hybrid work arrangements available
• Contact for enquiries: Greg Allen-Waters on ***email_hidden***

At the NSW Education Standards Authority (NESA), we are dedicated to carrying out meaningful work that drives improvements and elevates student achievement across NSW, now and into the future.

We accomplish this by supporting all school sectors with high-quality syllabuses, assessment (including managing the HSC and NAPLAN), teaching standards (e.g., accrediting teachers) and school environments (including setting and monitoring school standards).

NESA is a unique organisation in NSW (of around 740FTE staff) with significant state-wide impact, visit our website to learn more about the important work we do.

About The Role

We are seeking an experienced Senior Delivery Lead to drive the successful delivery of complex, high-risk technology products and services that support NESA's strategic transformation objectives.

This role combines project delivery leadership with Agile and Scrum Master responsibilities, ensuring products are delivered on time, within scope and budget, and achieve meaningful outcomes for users and stakeholders. You will play a key role in fostering a culture of agility, collaboration and continuous improvement while supporting the delivery of innovative technology solutions across the organisation.

This is an exciting opportunity for a delivery professional who thrives in fast-paced environments, enjoys solving complex problems, influencing stakeholders and leading teams through change. You will have the opportunity to shape delivery practices, mentor others in Agile ways of working and contribute to significant organisational transformation initiatives.

On a Day-to-day Basis You Will Be Responsible For

• Planning and managing the delivery of complex products and services using Agile and Lean methodologies.
• Leading and coaching delivery teams to achieve key milestones, manage dependencies and deliver high-quality outcomes.
• Acting as Scrum Master to promote Agile practices, continuous improvement and effective team performance.
• Building and maintaining strong relationships with stakeholders, managing expectations and resolving issues to support successful delivery outcomes.
• Monitoring delivery performance, identifying and managing risks, issues and dependencies, and escalating matters where required.
• Driving continuous improvement initiatives through evaluation, customer feedback, process optimisation and lessons learned.
• Preparing governance artefacts, reports and delivery documentation to support informed decision-making and organisational transparency.
• Working with product owners, vendors and business stakeholders to support delivery planning, resource management and prioritisation.

Our Ideal Candidate Will Have

• Demonstrated experience leading the delivery of complex technology, digital or business transformation initiatives using Agile delivery frameworks and Scrum methodologies.
• Strong project management capability, with experience managing scope, schedules, risks, dependencies, governance and stakeholder engagement across multiple workstreams.
• Exceptional communication and stakeholder management skills, with the ability to influence, negotiate and build trusted relationships across all organisational levels.
• Experience leading teams through change, embedding Agile ways of working and supporting the adoption of new processes and practices.
• Proven ability to manage competing priorities, tight deadlines and evolving stakeholder requirements while maintaining a focus on quality outcomes and customer experience.
• Experience coaching, mentoring and developing team capability in delivery management, Agile practices and continuous improvement.
• Excellent written and verbal communication skills and exceptional stakeholder engagement and communication skills with an ability to influence senior staff and internal working teams.
• Deep experience with Microsoft Dynamics 365 Customer Service in a regulated or government setting is highly desirable, with relevant certifications or demonstrated platform expertise preferred.

Note: A current NSW Working with Children Check (WWCC) clearance for paid employment is required before commencing in this role. It is not required at the application stage. The cost of the WWCC clearance is the responsibility of the successful applicant.

We invite you to download the role description for additional information on the position.

At NESA You Will Benefit From

• An organisation where your contribution has a big impact.
• An enviable CBD location (all modes of transport nearby, and excellent coffee and eateries) with refurbished offices.
• Flexible working arrangements and generous leave entitlements.
• Access to discounted health and fitness memberships via Fitness Passport, an employee assistance program and annual flu vaccinations.
• Salary packaging options.
• Working in a purpose driven and ethical organisation with committed colleagues.

Ready to join us?

Key information: If you are a current NESA employee or from another NSW government agency who use SuccessFactors for recruitment, it’s important to apply through SuccessFactors to ensure your application reaches our system in the right place. If you need advice on that process follow this guide .

For All Other Candidates

Select “Apply now” and attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 2 pages). Also address the 2 targeted questions below in your online application (maximum of 500 words per response - approximately):

• Describe a complex project, product or transformation initiative that you led using Agile delivery methodologies. How did you manage competing priorities, stakeholder expectations, risks and dependencies to achieve successful outcomes? What was the impact of your approach?
• Describe a time when you identified an opportunity to improve the delivery of a product, service or process. How did you engage stakeholders, challenge existing approaches and implement change? What improvements were achieved for customers, users or the organisation?\

Advice on applying for NSW Public Sector roles

If you need reasonable adjustments for the recruitment process and workplace, please reach out to [email protected]

Close date: Sunday 14 June 2026, at 11.59pm AEST

Thank you for your interest, we look forward to receiving your application.

Important information

NESA’s Statement of Commitment to Child Safety

All children and young people have the right to be respected, feel safe, be safe, and protected from harm. NESA is committed to child safety and child safe practices underpinning our purpose of helping children and young people leave school, ready to take advantage of life’s opportunities and rise to its inevitable challenges.

We particularly welcome applications from

Aboriginal and Torres Strait Islander people, people with disability, people of all ages, genders, cultural and linguistic backgrounds and the LGBTQIA+ community.

Visa sponsorship is not available for this position. For ongoing roles, you must be an Australian or New Zealand citizen or an Australian Permanent Resident. Australian Temporary Residents may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.

A Talent Pool (valid for 18 months) may be created for future ongoing and temporary roles