Lead, Operational Change Design & Delivery

NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG), we’re proud to be one of Australia’s most iconic brands.

Step into a role where strong business design and delivery discipline and practical leadership turn change into real outcomes. As the Operational Change Design & Delivery Lead, you will shape how initiatives move from intent to execution, strengthening how work is designed, structured, and delivered across the team. You will work closely with stakeholders and delivery teams, translating plans into action and ensuring change lands smoothly and predictably. This is a hands-on role for someone who enjoys getting into the detail, solving problems early, and uplifting how change is consistently delivered in complex and evolving environments.

This is a permanent full-time role based in multiple locations across Australia.

What You'll Do

• Lead end‑to‑end operational design and delivery of change initiatives, ensuring clear definition, sequencing, and traceability from strategic intent through to measurable business outcomes.
• Shape and uplift the team’s business design capability by embedding consistent frameworks, standards, and practices that strengthen how change is structured and translated into delivery.
• Translate strategic, regulatory, and customer needs into pragmatic operational designs that balance outcomes, risk, capacity, and delivery feasibility across complex environments.
• Partner with stakeholders to co-design delivery approaches, aligning priorities, surfacing trade-offs early, and ensuring dependencies and constraints are actively managed.
• Drive integrated delivery by aligning design intent with execution, collaborating closely with Technology and Operations to ensure sustainable, implementable outcomes.
• Build and mature systems of work, including design standards, governance, and knowledge sharing, to continuously improve how change is designed, planned, and delivered.

What You'll Bring

• Experience designing and delivering change, with ability to translate complex ideas into structured, actionable plans.
• Capability to uplift team practices, embedding consistent and practical approaches to design and delivery.
• Strength in systems thinking, connecting strategy, design, and execution across multiple initiatives.
• Confidence partnering with stakeholders to shape problems, clarify outcomes, and navigate trade-offs collaboratively.
• Experience working in complex environments, balancing customer, risk, governance, and delivery considerations.
• Clear communication skills, making complex concepts easy to understand and apply in practice.

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
• employment type eligibility criteria apply

Applications close: Monday 8 June 11:59PM AEST

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to ***email_hidden*** for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.