Administrative Support Officer - First Responder & Community Programs

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.

The First Responder and Community Programs team are seeking an Administrative Support Officer to provide efficient and effective administrative and secretarial support.

This position is Full Time, Fixed Term until June 2027. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence either Ambulance Victoria's Port Melbourne, Ballarat or Sunshine Business Centres in line with our hybrid working model.

About The Role

Reporting to the Manager First Responder & Community Programs, responsibilities of this position include, but not limited to:

• Act as the first point of contact for the First Responder & Community Programs team, answering calls, handling routine enquiries, and directing messages for follow-up
• Provide administrative support to the Manager and team, including diary management and organising meetings, events, travel, accommodation, and catering
• Support meetings by preparing agendas, taking minutes, and distributing outcomes
• Assist in drafting documents such as correspondence, reports, business cases, and presentations
• Maintain effective administrative systems to ensure information is organised, accessible, and shared efficiently

About You

To be considered for this position you will possess:

• Strong experience providing administrative and secretarial support in large organisations
• Experience developing and maintaining administrative systems
• Proven skills using financial systems, word processing, and spreadsheets, with solid computer and typing skills
• Proficient in Microsoft Office, including Outlook, Word, Excel, PowerPoint, and internet use

Please see the position description for a full list of position requirements and key selection criteria.

Working at Ambulance Victoria

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you!

Important information

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.

This position is classified AV2 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021.

The position description can be found on the AV Careers website https://careers.ambulance.vic.gov.au.

How To Apply

Your application is an integral part of the selection process and should include:

• Cover letter outlining your experience and interest in the position
• Current resume

When submitting your application you will be required to respond to the following:

• Outline your experience using computer systems and the applications you are proficient in to deliver administrative business activities (e.g. procurement, purchase orders, record management), including how you ensured appropriate governance, monitoring, and timely completion.
• Describe your experience providing secretarial and administrative support within a large organisation or department.

Please note: Answers are limited to 500 words each and a separate document responding to the key selection criteria is not required.

Applications must be submitted by 11.59pm AEST on Wednesday 10 June 2026. Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au to be considered. Emailed applications will not be accepted.

For further information, please refer to ‘ Applying for a position with Ambulance Victoria‘. For any further queries please contact recruitment via ***email_hidden*** or 03 9840 3653.

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at ***email_hidden*** and a member of our Recruitment & Selection team will be in touch.