Business Analyst & Content Analyst

Ideatory Consulting

A leading federal department is looking for for a Senior Pega Business Analyst and Pega Content Analyst

Role Type - 12 months contract with 12 months extension option

Location - VIC , ACT , NSW , QLD . ( Hybrid working arrangements)

Australian citizenship is mandatory ( Preference for people who already hold Baseline or NV1 clearence)

Location of work - QLD, ACT, VIC, NSW

Preparing and facilitating regular workshops with stakeholders to identify and document business needs using design thinking principles and techniques;
Preparing, facilitating and attending playbacks to ensure continual alignment of stakeholder needs and expectations;
Participating in project team design workshops and facilitating walkthrough reviews of designs where applicable;
Documenting and reviewing specifications under the oversight of the Enterprise Business Solution Lead and Lead Pega Business Analysts;
Facilitating and attending specification walkthroughs, handovers and forums to assist in EBS
Pega Platform and Cloud Pega Platform priorities and deliverables;
Facilitating the triage, including the prioritisation, of system defects and issues;
Supporting the section with internal and external Pega Quality reviews;
Mentoring and upskilling staff in using the EBS Pega Platform and Cloud Pega Platform, with emphasis upon ensuring that sound user experience design principles are always at the forefront of EBS solutions;

Location of work - ACT

The Specified Personnel will be responsible for providing the following deliverables, including but not limited to:

Content & Knowledge Management

Develop, review, and manage content within Pega Knowledge, ensuring adherence to organisational standards
Configure and manage dynamic content for multiple channels
Create both internal and external digital content
Maintain consistency and accuracy across repetitive, routine tasks in high-volume environments

Technical Documentation & Communication

Produce technical content and communication documentation (online portals, newsletters, flyers, and posters as required)
Plan, design, and develop highly engaging informational, training, and reference materials, including interactive help guides, fact sheets, quick reference guides, and user manuals

Stakeholder Engagement

Guide business stakeholders and triage requests to ensure alignment with governance and execution mandates
Act as the bridge between business stakeholders and technical teams
Work with a range of stakeholders including business and technical subject matter experts, project team members, and business analysts
Interact with staff to test and assess strategies and approaches to documentation and communication products

Key Attributes

Collaborative, client-focused professional with strong written and spoken English communication skills
Adaptable and resilient in a fast-paced, evolving environment
Proven ability to support delivery or improvement of digital content and client experiences
Experience implementing process improvements that enhance service delivery
Skilled at building positive relationships with clients and internal stakeholders

If interested please share your updated cv with contact detail on ***email_hidden***