Claims Assistant

Organisation/Entity: Transport For NSW

Job category: Projects

Burwood, NSW, AU, 2134

Job reference number: 102666

Employment type: Permanent Full-Time

Salary range: $86195.0-$94810.0

You put people at the heart and take pride in the impact of your work.

You take health and safety as seriously as we do. You're passionate about being part of a team that delivers impactful health and safety outcomes so that everyone goes home safely every day.

In this role, you'll:

Working as part of a team delivering claims and recovery at work services, you’ll support the Injury & Health Solutions team in ensuring timely, accurate and compliant claims processing across the Transport cluster.

This role will see you provide essential administrative support, coordinate incident notifications, manage claims documentation, and maintain strong relationships with internal and external stakeholders. You’ll gain exposure to a complex regulatory environment and develop your skills in claims management systems, customer service, and stakeholder engagement.

For more information on this position and business unit, view the role description and information pack.

About You

Your attention to detail, communication skills and customer service mindset, formed across roles in insurance, administration or health services, will see you overcome regulatory challenges and bring process consistency to lead to improved claims outcomes and stakeholder satisfaction.

You're recognised as a reliable team player, skilled at coordinating workflows and communicating clearly, experienced in supporting claims or customer service functions, and adept at using Microsoft Office applications to manage tasks effectively.

Who We Are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close 11:59 PM Tuesday 9th June 2026.

For more information about this role, please contact ***email_hidden***.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

Job Segment: Administrative Assistant, Law, Web Design, Developer, Administrative, Legal, Technology, Creative