Customer Service Officer (Enquiry Counter / Call Centre)

Closing date: 11:59pm AEST 9 June 2026

Status: Permanent fulltime position (35 hours per week)

Salary: $81,802.04 - $94,072.35 per annum + 12% superannuation

Randwick City Council is an innovative and progressive Council committed to serving our vibrant community on the eastern beaches of Sydney. Our Customer Service team is seeking a Customer Service Officer for a permanent full-time position.

Purpose

The customer service officer role is responsible for managing phone calls, logging customer requests, answering customer enquiries as well as maintaining various customer databases.

About the role

Provide quality service by resolving enquiries and requests from external and internal customers

Receive and process Council applications, certificates, licences and permits in accordance with policies and procedures

Determine applicable fees for services requested in accordance with Council’s fees and charges schedule

Receive and process daily revenue, issue receipts, undertake banking and perform end of day balancing in an accurate and timely manner

Lodge Customer requests in the Customer Request Management system (CRM) ensuring that information is comprehensive and clear.

Keep abreast of current issues, projects and events that impact the community to ensure the provision of current and accurate information

Maintain and collate daily statistical data as required

About you

A friendly, professional attitude with a focus on first point of contact resolution.

Demonstrated experience within a customer service environment, including face to face counter and call centre operations

Experience in cash handling

Well-developed written, verbal and interpersonal skills

Competent conflict resolution, negotiation and problem-solving skills

Demonstrated ability to work in a team environment under tight time constraints to achieve deadlines

Demonstrated ability to use a number of windows-based software packages

Further information

View the View the position description online or contact Suzy Dalamagas, Coordinator Customer Service, on 02 9093 6884.