Change Manager

• Melbourne, Victoria | CBD Head Office

• Permanent Full Time | Hybrid Working

• Competitive Salary | Attractive Discounts on RACV Products

Great things start here

Join our team of business professionals doing meaningful work in an organisation that’s ever evolving. Work with people who care and expand your career with opportunities only a diverse business can provide. With license to see things through your way, and the option to split your time between office and home, RACV is where you’ll make a difference.

About the Opportunity

As a Change Manager, you’ll support the delivery of our new Property Management System and supporting systems (Gym and Spa) that will shape how we serve our members and customers across our leisure business. In this role, you’ll lead change across initiatives spanning people, process, and technology.

Working as part of our Change Practice, you’ll partner with project, technology, and business teams across RACV to design and deliver end-to-end change strategies to land a core operational platform replacement. This includes stakeholder engagement, communications, learning, and readiness activities that drive meaningful adoption and long-term value.

This is a hands-on role for someone who enjoys working closely within project change delivery. You’ll develop and lead change, communication and engagement plans, while supporting learning that builds capability and readiness across teams. From assessing change impacts to supporting hypercare, you’ll help ensure our people are set up for success throughout delivery and beyond.

What you’ll need to be successful

• 5+ years’ demonstratable experience in leading end-to-end change management within large, complex organisations

• Exposure in high impact process and organisational change, including, corporate and frontline environments (hospitality, retail, other multi-site, service and customer-facing environments; etc)

• A hands-on approach and experience in developing and delivering impact assessments, communications and engagement approaches, and learning solutions that build capability, support adoption, and enable business readiness

• Experience designing and/or evaluating training material to create fit-for-purpose artefacts to suit RACV business needs

• Proven experience facilitating workshops and presentations to diverse audiences, with a focus on frontline employees

• Strong analytical capability with experience in assessing change impacts, measuring readiness, and tracking success through change metrics

• The ability to build trusted relationships and influence stakeholders

• Strong knowledge of change management frameworks, tools, and methodologies (e.g., Prosci or PCI)

• A collaborative and proactive mindset, with the ability to work autonomously

Desirable skills

• Experience working with Property Management Systems (PMS), reservations or central reservation platforms, spa or fitness booking platforms

• Experience with change delivery in hotels, resorts, clubs, or similar guest-facing operations

• Experience with learning for frontline, shift-based teams with varied digital fluency — including train-the-trainer, super-user, and buddying models;

• Exposure to Salesforce, ERP/CRM platforms, Jira or Confluence

• Experience in emerging tech or AI (I.e. Copilot)

There’s so much on offer when you join RACV

• A flexible, informal work environment that supports balance between work and home

• Generous discounts on home and car insurance policies and RACV roadside care

• RACV Club membership and great discounts across RACV resorts

• Monthly-updated discounts from a wide range of corporate partners

** There may be instances where travel will be required (Local, Regional and/or Interstate)

Our difference

At RACV, we believe diversity and inclusion are essential to our continued success. We want our people to feel welcomed, supported and valued for who they are and what they bring. If you require any reasonable adjustments during the recruitment process or in the role, please let our Talent Acquisition team know.

Application process

Applicants will be required to provide evidence of their eligibility to work in Australia and consent to a criminal record check.