Customer Support Team Member

Join us and experience Bunnings from the other side of the counter!

What’s in it for you when you’re part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
• Free standard OnePass membership
• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
• 12 weeks paid parental leave, regardless of gender
• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
• We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

About The Role

Looking for a role where you can make a real difference to customers every day, without stepping onto the shop floor? Join our Contact Centre team as a full-time Customer Support Team Member, based in Burnley (VIC) or Rivervale (WA), supporting customers through their online journey with Bunnings.

This is your chance to be part of a fast-moving, digitally focused environment where your problem-solving skills and customer mindset shine.

In this role, you’ll help bring our online experience to life by supporting customers with their orders, resolving enquiries, and working closely with suppliers and internal teams. It’s a collaborative team that’s all about inspiring you to give it a red hot go, while building your capability across systems, processes and stakeholder management.

What’s Involved

• Managing online special orders from customers via website, in-store referrals and phone enquiries
• Supporting orders post-sale, including supplier follow up, fulfilment and delivery
• Providing a high level of customer service across inbound and outbound channels
• Answering inbound calls and responding to customer enquiries with a genuine desire to help
• Making outbound calls to suppliers and customers regarding online orders
• Building strong relationships with customers, suppliers and internal stakeholders
• Supporting first-point resolution of customer enquiries wherever possible
• Escalating issues appropriately to minimise risk and delays
• Developing knowledge of product sourcing, pricing and digital offers
• Reviewing reporting and identifying opportunities for process improvement

About You

You enjoy being at the centre of the action—solving problems, helping people and working as part of a team. You’re naturally organised, calm under pressure and take pride in delivering a great customer experience, even when things get busy.

You’ll be joining a supportive, down-to-earth team that values collaboration, knowledge sharing and continuous improvement. Whether you’re speaking with a customer, supplier or teammate, you communicate clearly and genuinely care about finding the right solution.

You’re comfortable working in a structured environment with clear processes, but you’re also confident adapting when priorities shift. Most importantly, you bring a positive attitude and a willingness to learn.

You’ll Need

• Experience in a contact centre, customer support or similar fast-paced environment
• Confidence using multiple systems, including call logging or customer management tools
• Strong communication skills across phone, email and digital channels
• Ability to manage competing priorities and meet deadlines
• A customer-first mindset with a proactive approach to problem-solving
• Availability to work between 8am–7:30pm, including Saturdays (likely once a month)

You’ll be part of a workplace where you’ll feel like you belong.

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.

We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at ***email_hidden***.

Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.