Manager Employee Communication

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our vision of ‘Outstanding emergency health care every time' to life.

We are seeking a Manager Employee Communications to strategically lead our approach to internal communication that delivers on the Communication and Engagement Division purpose and the Ambulance Victoria (AV) Strategic Plan.

This position is a 12-month fixed term parental leave cover. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Doncaster in line with our hybrid working model.

About The Role

Reporting to the Senior Manager Employee Communication, this is an exciting opportunity for a creative communicator who thrives on bringing ideas to life. You'll build strong, trusted relationships with stakeholders across the organisation, and partner closely with team's design, deliver and continuously elevate strategic and operational internal communication programs, campaigns and content that truly connects with our people.

Responsibilities of this position include but not limited to:

• Lead and inspire the development of engaging, integrated communication programs that cut through – using best practice approaches to drive connection, engagement and behaviour change
• Conceptualise and deliver creative, high-impact internal communication initiatives, from always-on content to standout campaigns, leveraging new tools, formats and technologies
• Partner across the business and in collaboration with the wider Communication nd Engagement Division to shape and deliver cohesive, audience-first communication strategies as part of broader organisational priorities
• Champion innovation and continuous improvement to foster a collaborative, high-performing culture within the team

About You

We're looking for someone who loves experimenting with new approaches, isn't afraid to think differently and is passionate about creating communications that engage, inspire and drive real behaviour change.

To be considered for this position you will be tertiary qualified in a relevant discipline (communication, public relations, marketing or journalism) with relevant experience or have combination of high level demonstrated knowledge and experience. Other requirements include but not limited to:

• Proven senior experience in developing, implementing and evaluating strategic communication strategies, programs and policies across a range of multi-disciplinary functions
• Demonstrated knowledge and understanding of best practice employee communication approaches and principles of behaviour change
• Experience managing large-scale strategic communication projects
• Sound communication, analytical and business writing skills, with contemporary digital technology experience
• Proven leadership skills in fast-paced, dynamic environments

Working at Ambulance Victoria

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you!

Important information

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.

This position is classified AV5 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021.

The position description can be found on the AV Careers website https://careers.ambulance.vic.gov.au.

How To Apply

Your application is an integral part of the selection process and should include:

• Cover letter outlining your experience and interest in the position
• Current resume

When submitting your application, you will be prompted to respond to the following questions:

• Tell us about the best communications campaign or strategy you've implemented in your career and what made it good?
• Can you describe the perfect day in internal communications, working in a large organisation with a dispersed workforce?
• What has been the biggest communications challenge you've faced in your career to date? Tell us what it was, how you managed it and what happened?

Please note: Answers are limited to 500 words each and a separate document responding to the key selection criteria is not required.

Applications must be submitted by 11.59pm AEST on Monday 15 June 2026. Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au to be considered. Emailed applications will not be accepted.

For further information, please refer to ‘ Applying for a position with Ambulance Victoria‘. For any further queries please contact ***email_hidden*** or 03 9840 3653.

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at ***email_hidden*** and a member of our Recruitment & Selection team will be in touch.