Commercial Excellence Manager

Ready to make a splash in your career? WaterNSW is seeking an experienced Commercial Excellence Manager (Full-Time, Permanent) to join our Corporate Business Services team.

In this role, you will play a critical leadership role within the Business Services function, shaping and elevating how the organisation accesses and experiences its support services. This role combines strong operational leadership with the delivery of high-impact improvement initiatives, driving transformation across the function. Leading the Commercial Support team, the Commercial Excellence Manager is accountable for the end-to-end procure-to-pay lifecycle, fleet systems and self-service capability, as well as continuous improvement across property and facilities processes. The role will be ideal for individuals who thrive on being a strategic enabler to reposition the Business Services function as a driver of organisational outcomes whilst fostering a culture of safety excellence.

This is an opportunity to work with an essential organisation creating a more sustainable future for the state. This role provides the opportunity to work closely with the leaders of the business, your contribution will be valued, and you’ll be supported to build a rewarding career.

Our Perks and Benefits

At WaterNSW, we believe that our employees should be as well taken care of as our rivers, dams, and pipelines, that’s why we offer a load of benefits.

• Flexible working
• Up to 16 weeks paid parental leave
• Fertility leave
• Corporate wear allowance
• Professional development and educational assistance
• Salary range starting from $156, 345 base + super
• And so much more!

What you’ll do

• Lead high-impact transformation: Drive business process improvements that enhance efficiency, performance, and overall service delivery.
• Inspire and develop a high-performing team: Lead the Commercial Support function, building capability, accountability, and a culture of continuous improvement.
• Optimise end-to-end processes: Streamline procure-to-pay and financial operations through automation, smarter systems, and simplified workflows.
• Drive smarter, self-service solutions: Improve fleet, property, and facilities services by reducing manual work and introducing scalable, user-friendly systems.
• Deliver data-driven results and change: Use insights, technology, and strong change leadership to embed improvements, track performance, and deliver lasting business value.

What we are looking for

• Relevant qualification or equivalent experience in Business, Finance, Procurement, Supply Chain, or a related field.
• Strong expertise in procure-to-pay processes, including purchasing, invoicing, supplier management, and financial compliance.
• Experience with ERP and procurement systems (e.g. Dynamics 365) and using technology to drive automation and process improvement.
• Proven leadership of high-volume transactional teams, with a focus on performance, capability building, and continuous improvement.
• Track record of delivering process improvements across procurement, finance, or business services, including automation and system enhancements.
• Ability to influence senior stakeholders and lead change initiatives across complex, multi-site organisations.
• Strong operational and commercial acumen, including experience managing competing priorities, ensuring compliance, and delivering results in fast-paced environments.
• Current NSW Drivers Licence.

How we will support you

At WaterNSW, we balance flexibility – and the way we work – with the needs of the business, our teams, and us as individuals. When it comes to working in an office, we work in a hybrid way. If you’re required to be in the field or on site, the benefits of flexibility can be achieved in other ways, such as through a condensed work week. We are proud to be a Work180 Endorsed Employer and are committed to providing equal opportunities for women. Visit our WORK180 page to access our benefits and career development opportunities.

Our commitment & culture

No matter how or where you work, safety is the number one priority. This means the physical and mental safety of you, your colleagues, and the public. WaterNSW is committed to building a workforce that reflects the diversity of the communities we serve. We strongly encourage Aboriginal and Torres Strait Islander peoples, Veterans, and people from all backgrounds to apply. We celebrate the unique perspectives, knowledge and lived experience you bring and are committed to ensuring an inclusive, supportive and respectful workplace for everyone.

Who we are

WaterNSW operates the state’s dams, capturing and storing water, and then supplying it ready for distribution – for the environment, agriculture, industry and the community. With 41 major dams and hundreds of waterways across the state, we play a vital role at the source of the state’s water, delivering two thirds of all water used in NSW. We’re the people taking care of the state’s water at the source – capturing, storing, delivering. Find out more at waternsw.com.au.

For more information, please reach out to: Jasmine Choong - ***email_hidden***.

Please note applications for this position will close on Wednesday 24th June 2026.

You must have full work rights in Australia to qualify for all positions at WaterNSW.

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.

Privacy and collection of personal information

If you apply for a position via our website or [email protected], WaterNSW may collect your personal information. Please visit WaterNSW’s Privacy Page to view the Careers Collection Notice for more information about how WaterNSW collects, uses, and discloses your personal information.