Frontline Systems Support Officer

Agency NT Police Force Work unit Criminal History and Warrants

Job title Frontline Systems Support Officer Designation Administrative Officer 4

Job type Full time Duration Fixed to 14/01/2028

Salary $77,344 - $88,179 Location Darwin

Position number 9136 RTF 349332 Closing 15/06/2026

Contact officer Heidi Andreasen on 08 8999 5511 or ***email_hidden***

About the agency http://www.pfes.nt.gov.au

Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=349332

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR

TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates

people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or

job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go

to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go

to the OCPE website.

Primary objective

The Frontline Systems Support Officer plays a key role in supporting the Northern Territory Police Force by managing complex,

high-volume data processing, remediation, and quality assurance activities in accordance with legislation, policies, and procedures.

The position undertakes accurate and timely data entry, including court outcomes, requests for information, warrants, parole and

court orders, Births, Deaths and Marriages reports, and historical in-custody photographs across multiple systems and databases.

The role requires flexibility to adapt to changing priorities and provides guidance and support to new and junior team members.

Key duties and responsibilities

1. Manage high-volume data processing and system integration tasks, ensuring compliance with legislation, policies, and

procedures.

2. Record, quality-check, and maintain complex data, including court outcomes, warrants, parole orders, and historical photographs

across multiple systems.

3. Provide accurate and timely information to internal and external stakeholders in line with legislation and organisational

standards.

4. Facilitate effective communication and data exchange between teams and external agencies to meet service expectations.

5. Support and guide team members to maintain efficient workflows and achieve high-quality outcomes.

6. Develop and implement processes to improve data handling, quality assurance, and service delivery.

7. Identify and resolve data-related issues promptly, ensuring deadlines and accuracy standards are met.

Selection criteria

Essential

1. Demonstrated experience managing and processing complex, high-volume data in a regulated environment, ensuring accuracy,

timeliness, and compliance.

2. High-level computing skills with the ability to work across multiple systems and maintain data integrity and security.

3. Well-developed oral and written communication skills, including the ability to interact effectively with internal and external

stakeholders.

4. Strong analytical and problem-solving skills, with the ability to interpret data and contribute to process improvements.

5. Proven ability to work independently and collaboratively within a team, meeting critical deadlines under pressure while

maintaining quality standards.

6. Demonstrated adaptability to change and capacity to quickly learn new systems, legislation, and processes.

7. High level of personal integrity, confidentiality, and professionalism, with the ability to provide guidance and support to team

members.

Desirable

1. Knowledge and experience using Police business systems including SerPro, Mainframe (IJIS and MOVERS), NPRS, NCIS, MDEA,

TRM and etc.

2. Knowledge and understanding of exchanging criminal history information between the NTPF and partner agencies, both locally

and across Australian jurisdictions.

Further information

The successful applicant must consent to a Police check of criminal records and intelligence holdings to confirm they have no

significant criminal record. The successful applicant may be required to provide administrative support outside of normal working

hours.