Consultant, CTP Claims

NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG), were proud to be one of Australias most iconic brands.

Make a meaningful impact as a CTP Claims Consultant, managing a diverse portfolio of motor accident injury claims. In this role, youll guide injured customers through their recovery journey, applying strong communication, empathy and resilience to support positive outcomes. Youll interpret information, make informed decisions, and ensure claims are managed effectively in line with legislation and compliance requirements. Your ability to problemsolve, diffuse challenging situations, and deliver exceptional customer service will be key to success. This role suits someone who is outcomedriven, adaptable, and committed to helping people rebuild their health and confidence. This is a permanent full-time role based in Gadigal Country (Darling Park 2, Sydney).

What You'll Do

Manage a portfolio of CTP injury claims, ensuring accurate, timely and customerfocused case management

Apply relevant legislation, guidelines and internal processes to make informed decisions on claim outcomes

Communicate effectively with customers, providers and stakeholders to support recovery and returntowork pathways

Gather, interpret and maintain all claim information to meet compliance and quality requirements

Navigate complex or litigated claims, using sound judgement and strategic problemsolving

Provide clear, empathetic and proactive support to people recovering from physical or psychological injury

What You'll Bring

Strong customer service skills with the ability to show empathy and support people experiencing injury

High resilience and emotional intelligence when managing sensitive or complex situations

Strong analytical skills with excellent attention to detail and sound decisionmaking

Ability to interpret information, apply legislation and manage multiple tasks effectively

Techsavvy with the confidence to troubleshoot systems and navigate digital tools

Desirable: Experience in CTP or Workers Compensation claims management

What We Offer

Boosted superannuation with 13% as standard.

20 days annual leave + 5 days MyLeave (extra leave for whats important to you).

Work from home and many more flexibility options with myFlex.

Up to 50% off personal insurance, including home and motor insurance.

Partner discounts on private health insurance, tech& appliances, and many more.

Industry-leading 20 weeks paid parental leave.

Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

• employment type eligibility criteria apply

Applications close: Monday 22 June 2026 11:59PM AEDT

Make sure to discuss your application with your current manager before applying.

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to ***email_hidden*** for a confidential conversation.