Clerical In Charge

Ready to lead a dynamic clerical team? Be part of a specialist medical clinics

Imaging Queensland is seeking an experienced and people-focused leader for the role of a Clerical In Charge (Practice Manager) across our Brisbane City and Diagnostic Imaging for Women (DIFW) clinics, located in the heart of Queen Street Mall.

This is a rare opportunity to lead two established, high-profile clinics in Brisbane’s CBD, driving operational excellence while fostering a unified and high-performing clerical team.

Your leadership will directly influence patient experience, team engagement, and service quality across the hub.

About The Role

You'll be responsible for the overall coordination of day-to-day operations, performance, and service delivery across the two sites, ensuring consistency and quality in patient care and administrative processes.

You will work closely with reception teams, modality leads, radiographers, sonographers and other internal stakeholders to support staff engagement, service efficiency, and optimal patient flow playing a key part in building unity between the sites, fostering a connected team culture, and supporting the delivery of exceptional diagnostic imaging services.

You will report directly to the Administration Services Manager, working closely to implement operational strategies, drive team performance, and ensure high-quality clerical services across both sites.

Key Responsibilities

Lead clerical teams across Imaging Brisbane City & DIFW

Oversee reception operations, patient bookings, phones, and front-of-house service delivery

Manage staffing, rosters, leave coverage, and timesheet approval

Provide leadership, coaching, and performance support to the clerical team

Monitor workflows and daily operations to ensure high levels of efficiency and service quality

Champion a consistent, collaborative, and respectful workplace culture across all sites

Coordinate cross-site communication and ensure alignment with clinical teams

Identify and lead improvement initiatives in partnership with the Administration Services Manager and Territory Manager

About You

Demonstrated experience in a senior clerical or administrative role within a medical or radiology setting

Strong Leadership Skills With Experience Managing Teams

Excellent communication, time management, and organisational skills

High level of attention to detail, with strong problem-solving capabilities

Confident in rostering, compliance, and operational decision-making

Passionate about staff development, team culture, and service excellence

Proactive, solutions-focused, and approachable

Sound knowledge of Medicare, DVA, Workcover, and inpatient billing processes

What We’re Offering

A leadership role with scope for innovation, collaboration, and growth

A supportive, high-performing team environment

Access to Imaging Queensland’s leadership training and development programs

Uniforms provided

Recognition through staff awards programs

Fitness Passport with access to 1000+ facilities nationwide

Employee benefits including paid parental leave, wellbeing support, and discounted healthcare for you and your immediate family

Annual salary reviews

T his is a full-time position, working a 9 day fortnight Monday to Friday (38 hours), and occasional weekend work if operationally required. Clinic hours are between 7:45am - 5:15pm

How To Apply

Click Apply!

For a confidential chat or find out more about IQ please contact our Talent Acquisition Business Partner - Jodie via 0476 887 487.

Building a healthier world, by delivering the best health outcomes one patient at a time!

Please note: A Police Check will be required for the successful applicant.

Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

Building a healthier world, by delivering the best health outcomes one patient at a time.