People and Culture Operations Manager

At our core, RSL LifeCare provides care and services to veterans and seniors living in our communities or receiving support at home. Our vision — creating proud communities living their best lives — sits at the heart of everything we do, continuing a legacy of supporting veterans and their families for more than 100 years.

This is an opportunity to join a large social‑purpose organisation where your skills and leadership will make a meaningful difference every day.

We’re looking for a P&C Operations Manager to join us in a newly created leadership role and shape how People & Culture operations run end‑to‑end. You’ll lead a capable team and oversee the full employee lifecycle, with a strong focus on streamlining processes, introducing smarter ways of working, and ensuring our systems and workflows are fit for purpose.

What you’ll be responsible for

• Leading day‑to‑day P&C Operations , including triaging work, allocating tasks and balancing team workload.

• Managing service delivery channels to ensure timely, accurate and consistent responses across inboxes, requests and tickets.

• Acting as the escalation point for complex, sensitive or high‑risk people matters.

• Overseeing Workday processes and data governance to ensure high‑quality transactions and strong system adoption.

• Driving process and system improvements , including testing, workflow optimisation and identifying systemic issues.

• Maintaining documentation standards across contracts, letters and lifecycle documents.

• Strengthening people compliance frameworks , including screening, right‑to‑work checks, registrations and audit readiness.

• Leveraging technology and AI to streamline workflows and support continuous improvement.

A bit about you

• 5+ years’ experience in HR Operations or a similar role, as a subject matter expert or people leader.

• Proven leadership capability in a high‑volume environment.

• Strong HRIS capability , ideally with Workday.

• High attention to detail and a methodical, process‑oriented mindset.

• Curiosity for emerging tech , including interest or experience with AI‑enabled tools.

• Experience in regulated environments where compliance and risk management are critical.

• Exceptional organisation and prioritisation — hands‑on, proactive and able to juggle multiple priorities.

• Strong communication skills , high confidentiality and proficiency across Microsoft Office.

RSL LifeCare offers

• Not‑for‑profit salary packaging up to $15,900 per year and Meal and Entertainment up to $2650

• Discounts across 700+ retailers through Maxxia Rewards

• Fitness Passport

• 17.5% leave loading

• A supportive team and purpose‑driven culture

Our commitment to diversity

We proudly stand by our values: Do the Right Thing, Aim Higher, Care from the Heart and Act as One Team.

We welcome applications from people across our diverse community — especially Veterans, current serving ADF personnel, their families, and Aboriginal and Torres Strait Islander applicants. Everyone deserves to feel safe, respected and valued, regardless of gender, sexual orientation, ethnicity or disability.

A valid Police Check and/or NDIS Check is required for this role and must be verified prior to commencement.

Location

St Leonards