Clinical Systems Improvement Manager

At our core, RSL LifeCare provides care and services to veterans and seniors living in our communities or receiving support at home. Our vision — creating proud communities living their best lives — sits at the heart of everything we do, continuing a legacy of supporting veterans and their families for more than 100 years.

This is an opportunity to join a large social purpose organisation where your skills and leadership will make a meaningful difference every day.

About the Role

The Clinical Systems Improvement Manager provides strategic oversight, optimisation, and governance of RSL LifeCare’s clinical information systems. You will act as the key interface between clinical operations, governance, IT business systems support, digital technology, and data analytics — ensuring our systems support aged care regulation, organisational priorities, and improved resident outcomes.

Key Responsibilities

• Lead strategic system improvement — Drive organisation‑wide digital transformation and system‑enabled improvement aligned to strategic priorities.

• Provide senior governance of clinical systems — Oversee governance, change control, testing, and documentation across LeeCare, BestMed, MOA, and the Performance Scorecard.

• Optimise core clinical platforms — Lead configuration, workflows, permissions, upgrades, enhancements, and new module implementation.

• Act as SME and primary liaison — Serve as the key interface between clinical operations, IT, and vendors to ensure system performance and user support.

• Strengthen data and reporting capability — Govern the Performance Scorecard, oversee clinical indicator reporting, and translate data into actionable insights.

• Ensure compliance and audit readiness — Maintain system alignment with Aged Care Quality Standards 2025, NDIS, SIRS, and regulatory requirements, supporting audits and risk mitigation.

A Bit About You

• Tertiary qualifications in Nursing, Health, Clinical Informatics, Health Management, or related field

• Demonstrated experience in clinical governance, quality management, and aged care regulation

• Significant experience managing LeeCare, BestMed, MOA, and clinical information systems

• Strong understanding of Aged Care Quality Standards and SIRS

• Proven ability to lead system optimisation and quality improvement initiatives

• Advanced data analysis and reporting skills (e.g., Power BI)

• Experience partnering with IT Business Systems Support teams

• Understanding of PRODA and GPMS requirements for B2G reporting

• Excellent communication and stakeholder engagement skills

RSL LifeCare Offers

• Not‑for‑profit salary packaging up to $15,900 per year, plus $2,650 for meals and entertainment

• Discounts across 700+ retailers through Maxxia Rewards

Fitness Passport

17.5% leave loading

• A supportive team and purpose‑driven culture

Our Commitment to Diversity

We proudly stand by our values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One Team.

We welcome applications from people across our diverse community — especially Veterans, current serving ADF personnel, their families, and Aboriginal and Torres Strait Islander applicants. Everyone deserves to feel safe, respected, and valued, regardless of gender, sexual orientation, ethnicity, or disability.

A valid Police Check and/or NDIS Check is required for this role and must be verified prior to commencement.

Location

St Leonards