Monitoring Operator

Monitoring Operator

(Customer Service role)

We are looking for Monitoring Operators/Contact Centre Operators to join our Rydalmere (Sydney) team.

The role is located in Rydalmere, which is part of the Parramatta council area of Sydney. With free parking on site and a short bus ride away from Parramatta train station, it is an ideal location to work.

A leading provider of fire safety and security solutions, we at Chubb Fire & Security Australia are driven by a powerful purpose - to make the world a safer place. We start by living by our value of PROTECT PEOPLE FIRST and our culture is based on BUILDING GREAT LEADERS. We are an industry leader and part of the API Fire and Security group of companies.

About the Role

This role will be responsible for contacting customers when their security alarm activates. You will need to ascertain whether assistance is required, liaise with a range of stakeholders including but limited to: Security Guards, Patrol companies, Facility Managers, customers and the Police. Candidates must be able to:

• Work in a fast-paced Control Room role actioning security alarm events and calls
• Multitask across a high level of prioritized alarm events and inbound calls.
• Liaise with emergency services, security patrols and a diverse range of clients.
• Work a rotating 24/7 roster.

This is an award-based role (Security Services Industry Award) with multiple rosters to suit operational needs and personal preferences. Shift patterns are based around our 4 on 4 off core teams (12 hour shifts of 2 days, 2 nights), complimented by our supplementary rosters during peak periods. Projected earnings on our rosters are between $75000-$85000 working less than 180 days of the year.

About You

• Strong customer service background, ideally in a contact centre environment
• Experience with call centre and/or inbound outbound phone calls.
• Experience with shift work (preferred but not mandatory).
• Australian or New Zealand Citizenship or Permanent Resident
• Team Player
• Strong communication skills and computer literacy
• Calm mannered, high attention to detail and a professional attitude.
• Ability to work autonomously.
• Career focused professional.
• Able to work shift work (12 hour shifts of 2 days, 2 nights, 4 days on, 4 days off)
• Able to work in a contact centre environment
• Able to hold or attain a NSW 1E Security License, Criminal History Police clearance and attend a Pre-Employment Medical.

What we will offer you

• Excellent work life balance – work full time and only work 180 days of the year whilst earning $75 to $85k + Super.
• 5 weeks annual leave and the opportunity for overtime
• Supportive team structure with all training provided
• Working for a global organisation which brings job stability and where you are treated like family
• Planning and support for progression towards any role within Chubb
• Access to Chubb Hub - an employee discount platform with access to hundreds of discounts across shopping, groceries, health and wellbeing, leisure and entertainment

Apply now to see where Chubb can take your career. All applications and enquiries are treated with the strictest confidence.

Are you being referred to us for one of our roles? If so, ask your connection at Chubb about our Employee Referral Program process!

We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language backgrounds.

Información adicional

Sobre nosotros, nuestra cultura y lo que podemos ofrecerle

Fundada hace más de 200 años, Chubb Fire & Security es una empresa global cuya motivación reside en mantener a las personas y al mundo seguros. Proporcionamos sistemas, equipos y servicios esenciales, desde vigilancia CCTV digital y alarmas contra intrusos, hasta sistemas de detección y extinción de incendios. Nuestra completa variedad de productos y servicios innovadores satisface las necesidades de una amplia gama de clientes, desde negocios independientes locales hasta muchas de las empresas del FTSE 100.

Creemos que ofrecemos una cultura laboral única, donde usted es tan importante para nosotros como nuestros clientes, y queremos que eso sea lo que sienta cada día. Estamos orgullosos de facilitar una formación extensa a todos nuestros nuevos asesores, prestándoles un apoyo total y permitiéndoles prosperar en sus nuevos puestos y más allá, con oportunidades continuas de desarrollo profesional a lo largo de su trayectoria profesional con nosotros.