IT Operations Manager

• Permanent full time role
• This role can be based in Sydney Melbourne or Brisbane
• High-Impact Service Delivery

At Compare Club, we help Australians make smarter financial decisions across life insurance, utilities and household expenses.

With around 600 staff across Australia and offshore, our IT Operations team plays a critical role in keeping the business running, particularly within our high-volume sales environment.

We’re looking for an experienced IT Operations Manager to lead service delivery across the business while helping shape the future of AI-enabled IT support operations.

This role can be based in Sydney, Melbourne or Brisbane.

Reporting to the Head of IT & Security, you’ll lead a distributed support team across multiple locations and help drive the transition toward a more automated, AI-first support environment.

What You’ll Be Doing

• You will own and manage the Organisations ITIL practice (Incident, Request, Problem, Change and Uptime Reporting
• Lead IT support operations across Melbourne, Sydney, Brisbane and offshore teams
• Own service delivery and support performance across the business
• Manage ticket queues, SLAs, incident response and operational workflows
• Lead and develop a multi-site IT support team
• Ensure fast resolution of high-priority operational issues impacting sales teams
• Manage onboarding, offboarding and end-user support processes
• Oversee platforms including Google Workspace, ManageEngine Endpoint Central and ServiceDesk Plus
• Partner with AI & Automation teams to help build AI-enabled support capabilities
• Drive process improvement, documentation and operational efficiency
• Manage operational change processes and approvals

What we’re looking for

You’ll be a hands-on IT operations leader who enjoys building strong support environments, improving processes and leading teams through change.

You’ll Ideally Bring

• Experience leading IT support or IT operations teams
• Strong IT service management and incident management capability
• Experience in fast-paced operational or contact-centre environments
• A strong customer service mindset
• Experience managing distributed or multi-site teams
• Exposure to platforms such as Google Workspace, ManageEngine or enterprise ITSM tools
• Strong process improvement and documentation capability
• Interest in automation, AI and operational transformation

ITIL certification or equivalent service management experience will be highly regarded.

Why join Compare Club?

• Opportunity to help shape an AI-first IT operations environment
• High-impact operational leadership role
• National business with strong growth trajectory
• Collaborative and commercially focused culture
• Modern technology environment
• Strong leadership exposure and career growth opportunities

At Compare Club, we value people who are practical, collaborative, customer-focused and willing to challenge the status quo.

If you’re looking for a role where you can lead teams, improve operations and help modernise IT support delivery, we’d love to hear from you.