Customer Service Officer

Customer Service Officer – Customer Experience

• Permanent Full Time, 35hrs per week, 9 day fortnight
• Join a committed and cohesive team

• Call centre experience is highly regarded

Join a team that makes a difference

At Bayside Council, we’re proud to serve our diverse community with professionalism, integrity, and heart. Our City Performance Directorate plays a crucial role in delivering excellence through customer service, governance, financial services, procurement and business technology.

We’re now looking for a dedicated Customer Service Officer to join our team on a permanent full-time basis. This position is ideal for someone who is confident on the phones, thrives in a fast-paced setting, and is passionate about helping people with efficiency, empathy and professionalism.

Bayside Council has several work locations across the local government area and Council reserves the right to change your location as required by operational needs. Only candidates with previous customer service experience in a call centre environment will be considered.

About the role

As a key point of contact for our community, you will:

• Deliver professional, timely service via phone, face-to-face, and digital channels.
• Respond to enquiries, feedback, and service requests in line with Council standards.
• Promote and guide customers through Council programs, services and digital tools.
• Assist with application lodgements, receipting and daily reconciliations.
• Support the continuous improvement of customer service processes and systems.

About you

You are someone who

• Proven experience in a customer-facing role is essential, with call centre experience highly desirable.

• Has excellent communication and interpersonal skills.
• Enjoys problem-solving and working collaboratively within a team.
• Is comfortable using digital systems and learning new technologies.
• Willing to provide timely customer service in person, over the phone, or through various communication channels.

Our benefits and culture

As an organisation, we pride ourselves in offering a flexible working environment centred on delivering great outcomes for our customers, whether internal or external.

Bayside Council has a strong culture of collaboration and delivering exciting new initiatives for our community, such as:

• 15 days sick leave annually
• 9 day fortnight
• 2 days health and wellbeing days (included within the overall sick leave entitlement)
• Supportive, inclusive team culture
• Gym membership discounts
• Parental leave entitlements
• Real opportunities to grow and develop within Council

Before submitting your application, please take the time to read the Position Description by clicking the paperclip button located in the top right section of this page. Please use MS Edge or Google Chrome to submit your application. If you have any issues opening the link, please contact us at [email protected]

Deadline: Monday 15 June 2026.

Salary: From $74,087 to $82,977 pa, plus 12% superannuation.

Applicants may be required to satisfactorily undertake a Criminal History Check, Medical and/or Working with Children check in accordance with the position.

Bayside Council is proud to be both an Equal Opportunity Employer and a Child-Safe Organisation. We are committed to fostering a diverse, inclusive, and safe workplace where all individuals regardless of background, experience, or identity, feel valued and respected. We also recognise the rights of children and young people to feel safe when accessing Council services, and we strive to maintain an environment that promotes their safety and wellbeing. All hiring decisions are based solely on individual merit and alignment with requirements of the role. Applicants can request a reasonable adjustment at any stage during the recruitment process by getting in touch with our Talent Acquisition team to discuss their needs in confidence.