Operations Centre Weekend Coordinator

Weekend Coordinator – National Operations Centre, Adelaide

Location: Adelaide CBD, SA

Company: BGIS – National Operations Centre

Employment Type: Part-Time, Permanent, Hybrid

Salary

• 3-Day Option: $57,800 + Super (Friday, Saturday & Sunday)
• 4-Day Option: $71,400 + Super (Thursday to Sunday)

We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging.

About BGIS

BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions to clients across a wide range of industries. We pride ourselves on maintaining high standards of safety, efficiency, and operational excellence.

Our National Operations Centre plays a critical role in supporting clients, field teams, and operational stakeholders across Australia. We are seeking an organised and proactive

Weekend Coordinator to help lead weekend operations, support our Customer Service Officers, and ensure business continuity outside standard business hours.

Purpose of the Role

Reporting to the National Operations Centre leadership team, you will oversee weekend workflow, coordinate operational support activities, and act as a key escalation point for internal stakeholders.

This role is ideal for someone who enjoys solving problems, thrives in a fast-paced environment, and can confidently balance multiple priorities while supporting others to succeed. You'll be the person helping keep everything moving smoothly when unexpected issues arise and ensuring our teams and clients remain supported.

Roster Options

Option 1 – 3 Days Per Week

• Friday: 8:00am – 4:00pm
• Saturday: 6:00am – 2:00pm
• Sunday: 6:00am – 2:00pm
• Salary: $57,800 + Super

Option 2 – 4 Days Per Week

• Thursday: 8:00am – 4:00pm
• Friday: 8:00am – 4:00pm
• Saturday: 6:00am – 2:00pm
• Sunday: 6:00am – 2:00pm
• Salary: $71,400 + Super

Both options include after-hours on-call coverage from 10:00pm Friday through to 5:00am Monday.

Key Responsibilities

• Coordinate and monitor National Operations Centre workflow throughout the weekend
• Support Customer Service Officers by providing guidance, coaching, and escalation assistance
• Track team capability, training progress, and resource availability to support service delivery
• Arrange operational coverage for leave, unexpected absences, or increased workloads
• Monitor service levels, call queues, and response times to maintain performance outcomes
• Escalate critical operational, system, or client-impacting issues to the appropriate stakeholders
• Communicate operational updates across the business during weekends and after-hours periods
• Maintain accurate records, reports, rosters, and knowledge base information
• Build positive relationships with internal teams, service providers, and clients
• Contribute ideas and process improvements that enhance service delivery and team effectiveness

Essential

Education, Experience & Skills

• Experience coordinating workflow, operations, scheduling, or service delivery activities
• Strong organisational skills with the ability to manage multiple priorities simultaneously
• Demonstrated ability to remain calm, focused, and effective under pressure
• Excellent written and verbal communication skills
• Strong problem-solving and decision-making capability
• Confidence working independently while knowing when to escalate issues
• High level of attention to detail and accountability
• Proficiency using Microsoft Office applications including Outlook, Word, and Excel
• Ability to build positive relationships with stakeholders across all levels of the business
• Commitment to delivering exceptional customer service

Desirable

• Experience in a contact centre, service desk, operations centre, facilities management, or customer service environment
• Exposure to workforce planning, rostering, or scheduling activities
• Experience using CMMS or workflow management systems
• Previous experience supporting or mentoring team members

Workplace Flexibility

This is a permanent hybrid opportunity based in Adelaide CBD, combining work from home flexibility with time spent collaborating with the National Operations Centre Team. The role offers the stability of a permanent position while providing flexibility outside of traditional Monday-to-Friday arrangements.

Why Join BGIS?

Key Benefits Include

AFR Best Places to Work 2024 & 2025

Winner of Inspiring Workplaces Award 2025

Spot recognition vouchers and $2,000 employee referral bonus

Access to Flare discounts across retailers, energy providers, travel and more

Fitness Passport for you and your family

Career progression through internal mobility and secondment opportunities

Leadership development programs including Future Leaders and Leadership Fundamentals

Health and wellbeing support including EAP and annual flu vaccination vouchers

Two paid volunteer days annually and community engagement initiatives

Work180 endorsed employer of choice for women

Inclusive and supportive team culture focused on collaboration and development

How To Apply

If you're highly organised, solutions-focused, and enjoy supporting teams to deliver exceptional service, we'd love to hear from you.

BGIS is an equal opportunity employer and we strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds.

Eligibility

To be successful in the role, applicants must have full working rights in Australia.

Be part of a workplace that values diversity, safety, innovation, and continuous improvement.

Explore more opportunities at https://apac.bgis.com