Credit Services Consultant - Collections

The Role

NCI is seeking an experienced Collections Officer to join our well-established and high-performing team. In this role, you will manage your own portfolio of business debts, working closely with clients across Australia to recover outstanding payments.

NCI is a recognised leader in collections and a trusted trade credit solutions provider. For nearly 40 years, we have helped our clients protect their profitability and manage risk. With our head office based in Adelaide and additional offices across Australia, New Zealand, and Southeast Asia, we employ close to 200 people.

Backed by Steadfast Group Ltd (an ASX 100 company), NCI combines strong corporate support with a close-knit, collaborative culture. We pride ourselves on our inclusive values and the way we engage with both our people and our clients.

Key Responsibilities

• Contacting debtors via phone, email and written correspondence to recover outstanding debts
• Managing ongoing communication with both debtors and clients, ensuring all parties are informed and updated
• Negotiating effective and commercially sound outcomes
• Maintaining accurate account records and tracking payment activity in internal systems
• Identifying and resolving disputes related to outstanding debts

About You

Our ideal candidate will have had previous experience in debt collection, ideally in a B2B setting. You'll need to be confident on the phone and highly organised. We provide excellent training and ongoing support.

Career growth is on offer for the right candidate. The successful applicant will also:

• Comply with all internal collections policies and procedures (with intensive training provided).
• Be highly organised with good time management skills.
• Have excellent communication skills and the ability to interact well with all stakeholders.
• Have experience in collections or credit management or transferable skills from a professional setting.
• Be able to produce a valid police clearance prior to offer.

An SA Collections License will be highly regarded.

What We Offer

We are looking to attract the right person and for that reason, this role is being offered on a part time or full time basis (minimum 0.8 FTE with hours to be negotiated). Whether it be school hours or a 9 day fortnight, we are happy to talk to experienced candidates about what could work for all parties. The salary is also negotiable depending on experience.

NCI provides a wonderful work environment with refurbished offices, hybrid (office/work from home) opportunities, additional leave, paid parental leave, volunteer days and more! One third of our staff have been employed for 10 years or more which says a lot about our culture and working conditions.

Questions?

For a confidential discussion about the role, please call the People & Culture team on 1800 882 820.