Guest Services

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves

As a Guest Service professional at JLL, you'll be the welcoming face of our Services Australia client sites, delivering comprehensive end-to-end customer service that sets the tone for every visitor and employee interaction. This role combines traditional reception duties with sophisticated concierge services, meeting room coordination, and telephony management across multiple locations. You'll maintain a professional front-of-house presence during operational hours while proactively handling queries, managing facilities bookings, coordinating audio-visual setups, and ensuring seamless communication through switchboard services. At JLL, we are collectively shaping a brighter way—for our clients, ourselves and our fellow employees—and in this position, you'll be instrumental in creating a positive, efficient workplace environment. You'll also support remote concierge services for agency sites in Adelaide and Batemans Bay, manage car park allocations and locker assignments, and collaborate closely with property management teams to resolve facilities issues promptly. This dynamic role requires exceptional organisational skills, a customer-first mindset, and the ability to juggle multiple responsibilities while maintaining the highest standards of professionalism and service excellence.

An overview of the role

• Provide welcoming reception and concierge services during operational hours greeting visitors, offering directions, and managing the Lost & Found service across all Services Australia buildings
• Answer and transfer calls through the switchboard system, connecting agency staff and clients with appropriate departments, placing international calls, and managing 'Meet Me Numbers' for employee meetings
• Coordinate meeting room bookings and facilities usage including BBQ areas, auditoriums, conference rooms, carers' rooms, and visitor car parks using the agency's online booking system
• Set up, configure, and reset meeting spaces to suit various requirements, working with cleaning and catering contractors to ensure rooms are ready and returned to default configurations
• Organise and manage audio-visual equipment from the agency pool, assist with AV interface setups between agency and participant equipment, and oversee video conference services
• Manage car park allocations including SES and mobility parking spaces, oversee locker assignments, and maintain accurate records of these resources
• Log facilities defects and work orders through the Corrigo system, liaising with the Property Help Desk to ensure prompt resolution of maintenance issues
• Update employee contact details on the switchboard using the Services Australia Intranet Phone Book and perform weekly directory updates cross-checked with Microsoft Teams
• Provide remote concierge support for agency sites at 60 King William Adelaide SA and Baylink Batemans Bay NSW, ensuring consistent service standards across locations

Sounds like you? This is what we are looking for:

• Ability to obtain and maintain Agency PEP Clearance and any additional associated Entity clearances
• 1-2 years of experience in a customer service-based administrative role demonstrating strong client interaction skills
• Excellent oral and written communication skills with the ability to interact professionally with diverse stakeholders
• Proficiency in Microsoft Outlook and competence in operating multiple line phone systems
• Strong organisational and multitasking abilities with proven capacity to manage competing priorities in a fast-paced environment
• Professional demeanor and customer-focused approach to problem-solving and service delivery
• Sound understanding of workplace health and safety policies and procedures
• Previous experience in a hospitality, hotel environment, or leading an office reception desk role (preferred)
• Certificate in Business Administration or relevant qualification (preferred)

Benefits

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference number

REQ508524