Rehabilitation Case Manager, Employee Relations and Wellbeing

Agency Purpose

The Australian Electoral Commission (AEC) is an independent statutory authority established by the Australian Government to maintain an impartial and independent electoral system for eligible voters through active electoral roll management, efficient delivery of polling services, and targeted education and public awareness programs.

The AEC’s values and commitments

The AEC values and commitments are an essential component of our operating environment and frame how AEC staff work. The AEC's focus is on electoral integrity through the values of quality, agility and professionalism.

The Team

The People Branch supports AEC staff through expert advice, practical support and key resources. It delivers outcomes across HR strategy and policy, diversity and culture, safety and wellbeing, workforce planning, recruitment, employment conditions and remuneration, and HR systems and reporting. Working in partnership with business areas, the branch provides strategic, innovative solutions underpinned by strong operational delivery.

The Wellbeing team leads the agency’s approach to injury management, supporting employees and managers through all stages of a workplace injury or health concern. This includes early intervention, return-to-work coordination, and ensuring compliance with policy and legislation. The team provides practical advice, support services and resources to promote safe, sustainable work arrangements and effective recovery, contributing to a consistent and supportive workplace.

The Opportunities

As a Rehabilitation Case Manager, you will deliver high-quality, timely and tailored case management services to employees experiencing injury or illness. You will coordinate end-to-end return-to-work processes, ensuring outcomes that are safe, sustainable and in line with legislative and policy requirements.

Managing a varied and sometimes complex caseload, you will work closely with employees, managers, rehabilitation providers, medical professionals and Comcare to support recovery and facilitate successful return-to-work outcomes. This includes identifying early intervention opportunities, arranging rehabilitation support, and providing clear, practical guidance to managers and staff.

Working within the Wellbeing team and alongside a Senior Rehabilitation Case Manager, you will contribute to consistent, effective injury management practices and broader wellbeing initiatives across the agency, helping to create a safe and supportive workplace.

To excel you’ll have

• Demonstrated organisational skills, with the ability to manage competing priorities and deliver outcomes within tight timeframes.
• Strong client focus, with a commitment to delivering practical, high-quality advice and services supporting positive outcomes.
• Excellent written and verbal communication skills, with strong attention to detail and the ability to engage, influence, and build effective working relationships with diverse stakeholders.
• Ability to work collaboratively with managers, employees and external providers to achieve positive outcomes.
• Sound knowledge or ability to quickly acquire knowledge of injury management, return-to-work processes, and relevant legislative frameworks.
• Demonstrated ability to manage sensitive information with discretion and sound judgement, ensuring confidentiality, privacy, and accurate record-keeping in line with legislative requirements.
• A proactive approach to early intervention, identifying risks and supporting timely, effective recovery and rehabilitation pathways.
• Experience contributing to the development and management of wellbeing and program initiatives, including management of Employee Assistance Program contract, coordination of the Workplace Contact Officer network, and election preparation and delivery activities.

Desirable

• Experience managing or supporting casework.
• Certificate IV Injury Management, or willingness to obtain or equivalent work experience.

Eligibility

• AEC employees must be Australian citizens.
• Any person who is, and seen to be active in political affairs, and intends to publicly carry on this activity, may compromise the strict neutrality of the AEC and cannot be considered.
• Applicants are required to consent to, undergo, obtain and maintain a character clearance.
• Applicants are required to consent to, undergo, obtain and maintain the security clearance required for this role.