Scheduling Administrator

About NPS

As one of AFR’s Top 100 Fastest Growing Companies, a dual winner of the Victorian Training Awards for Apprenticeship Development (2022 & 2023) and a leader in our chosen fields, New Plumbing Solutions (NPS) is continuing to grow nationally across plumbing, maintenance, civil, water operations and digital metering services.

From humble beginnings, NPS has grown into a national organisation supporting industry, government and water authorities across Australia. We are passionate about delivering high-quality essential services to the communities we support.

At NPS, our people and culture are a key part of our success. We are progressive, responsive, play as a team and genuinely give a sh*t about our people, customers and communities.

About The Role

We are looking for an enthusiastic and organised Scheduling Administrator to join our maintenance team in South East.

This role is ideal for someone with scheduling or customer service experience who enjoys working in a fast-paced environment and being part of a small supportive team.

You will support the coordination of field-based employees working across South East Melbourne, helping ensure jobs are scheduled efficiently and projects continue running smoothly.

This is a very small office team, where you will need to feel comfortable working as the primary scheduler for the South East field teams day to day - You can work out of Dromana and Keysborough offices. Although, if you would like to spend time with your peers they are generally based in Northcote so you can also pop in there to connect and learn from them from time to time.

Key Responsibilities

• Support daily scheduling and coordination of field employees
• Assist with monitoring, updating and validating work orders and job requests
• Answer inbound calls and assist with customer and field staff enquiries
• Liaise with clients, plumbers and subcontractors regarding scheduling and job priorities
• Assist with basic job diagnosis and triage
• Complete data entry, reporting and system updates
• Support quotation processing and administration tasks
• Ensure paperwork and documentation is completed and uploaded accurately
• Maintain accurate employee and subcontractor records
• Provide general administration and ad hoc support to the wider team

About You

You are proactive, organised and enjoy working in a busy environment where no two days are the same. This would suit someone who is happy to work in a small team environment close to home. You will be comfortable with providing excellence in service with the ability to work agile and have a positive mindset when things change.

You Will Ideally Bring

• Previous scheduling or customer service experience
• Excellent customer service and compliant handling skills
• Strong communication both verbal and email
• Ability to problem-solve
• Ability to manage competing priorities and stay organised under pressure
• Good attention to detail and ability to follow processes
• A positive attitude and proactive mindset
• Strong computer skills including Microsoft Office
• Experience using job management systems advantageous but not essential

Most importantly, you are a team player who enjoys helping others and providing great service.

What’s On Offer

• Join a growing national business delivering essential services
• Supportive team with full training provided
• Opportunity to grow your career within a rapidly expanding organisation
• Hybrid work arrangements available once fully trained & competent
• Genuine development opportunities

As part of our recruitment process, we use AI-enabled screening technology during the early stages of recruitment to support efficient and consistent application reviews. There is always a human element throughout the process, with our team personally reviewing shortlisted candidates and engaging directly throughout the recruitment journey.

New Plumbing Solutions is committed to providing equal employment opportunities and embracing diversity.

If this sounds like the right opportunity for you, we’d love to hear from you.