Principal Advisor
NSW Department of Customer Service
- Clerk Grade 11/12 ($149,739 - $173,174 per annum) and plus superannuation
- Ongoing roles available in Parramatta, Sydney and Gosford with flexible work options available
SafeWork NSW is the state's workplace health and safety regulator. Our mission is to reduce work-related fatalities, injuries and illnesses by ensuring workplaces comply with health and safety laws. We achieve this through a mix of responsive and proactive programs targeting high-risk areas across all industries, aligned with our strategic plan and regulatory priorities.
SafeWork NSW is currently recruiting Principal Advisor's to support the Executive Directors in the following groups:
- Strategic and Corporate Services (Sydney based)
- Regulatory Capability and Harm Prevention (Parramatta or Sydney based)
- Operations and Enforcement (Parramatta, Sydney or Gosford based)
These groups play a critical role in driving organisational performance, regulatory excellence and workplace safety outcomes across NSW.
Strategic and Corporate Services provides leadership across policy, governance, all corporate service functions (including HR, communications, Finance etc.) systems, and strategy. They provide strategic leadership, support strong frameworks, data-informed decision-making, and a focus on organisational excellence.
Regulatory Capability and Harm Prevention focuses on the delivery of specialised programs, testing services and expertise across industry. Its range of services include regulatory services, triage, licencing, authorisations and provision of various speciality programs and expertise dedicated to support the inspectorate and improve physical and psychological health and safety within workplaces.
Operations and Enforcement takes a strategic approach to improving safety, health and productivity across NSW industries through the SafeWork inspectorate response to incidents and service requests, and investigations, together with proactive stakeholder engagement, evidence and risk based harm prevention initiatives.
About the role
The Principal Advisor is a pivotal role, responsible for providing high level strategic support to senior leadership, ensuring the successful delivery of organisational and government priorities.
Key responsibilities include but not limited to:
- Lead and manage executive stakeholder relationships, fostering collaboration, resolving issues, and ensuring alignment to strategic priorities
- Oversee the delivery of key initiatives across a diverse portfolio, ensuring high quality outcomes and a positive employee experience
- Provide expert, evidence-based advice on complex and emerging issues, supporting informed executive decision making
- Establish and maintain robust governance, reporting, and data analysis frameworks to enable timely, insights driven outcomes
- Translate complex data and performance metrics into compelling narratives and reports for executive audiences
- Drive continuous improvement by reviewing and enhancing processes, delivery plans, and organisational practices
- Act as a central point of contact for executive communications, coordinating responses and ensuring deadlines and standards are met
- Proactively identify and manage risks, providing effective solutions to minimise organisational impact
To learn more about the role, please click here to download the role description.
About You
You are a confident and influential professional with demonstrated experience operating in complex environments and building strong relationships with senior stakeholders.
The ideal candidate will demonstrate:
- Exceptional stakeholder engagement and relationship management skills, with the ability to build trust and influence outcomes
- Strong analytical, problem-solving and decision making, particularly when managing complex information and competing priorities
- Proven experience leading and coordinating strategic initiatives across large and diverse portfolios
- Advanced communication skills, including the ability to translate data and insights into clear, meaningful and impactful messaging
- A proactive, solutions-focused mindset with the ability to manage risks, issues and emerging priorities effectively
- Strong organisational skills and the ability to deliver high quality outcomes within tight timeframes and resource constraints
- Willingness to travel across multiple office locations
How to apply
Click 'Apply Online' to access our application portal and submit your application.
Your application should include:
- A cover letter (no more than 2 pages) outlining your capabilities and experience relevant to the role.
- A current resume (maximum 5 pages) detailing your relevant capabilities, skills, and experience
As part of your application, you will be required to answer a pre-screening question outlining your preferred group (from those listed above) and explaining why you believe you are well suited to the role.
Application closing date: Monday, 15 June (9:59AM)
For enquiries relating to the recruitment process, please contact Natalie Caruana at ***email_hidden***
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Natalie Caruana at ***email_hidden***
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
A talent pool may be created to fill future ongoing and temporary opportunities for a period of up to 18 months.