Senior Tech Consulting Business Analyst

• Senior Tech Consulting Business Analyst
• Melbourne
• Contract - 6 + Months

We are looking for a hands-on Project Manager – Energy & Utilities to join a team focused on strengthening.. Please email me at ***email_hidden*** for more information.

Key responsibilities

Required Skills and Qualifications

• Preferred: Post Graduate degree in business administration, Information Systems, or a related field.

• 10+ years of experience as a Business Analyst, with a focus on Contact Centre, CRM and Microsoft products.

• Consulting-led mindset, to identify and understand business challenges and opportunities, with an underlying domain context

• Consulting approach to challenge decisions and status quo, and identify opportunities for enhancements and AI infusion

• Strong understanding of Dynamics 365 Sales, Customer Service, Marketing, etc core functionalities

• Proven experience in delivering solutions using Model-Driven Apps and Canvas Apps, with dependencies on Power Automate and workflows

• Exposure to Amazon Connect integration with Dynamics 365 within a customer contact centre environment (nice to have).

• Solid understanding of API-based integrations with Dynamics 365

• Strong knowledge of data migration and data transformation, particularly using Azure Data Lake

• High-level understanding of superannuation domain concepts and operations

• Hands-on experience in supporting end-to-end release management, including:

o UAT management and coordination

o Stakeholder sign-off processes

o Change request implementation

o Hypercare and post-go-live production support

• Strong communication skills (both verbal and written), with the ability to engage effectively with technical and non-technical stakeholders

• Excellent analytical and problem-solving skills with the ability to document and interpret business requirements.

• Experience in Agile/Scrum methodologies is desirable

All candidates should have full working rights in Australia. Only shortlisted candidates will be contacted for this role.

To apply, please submit your resume ASAP for immediate consideration or email ***email_hidden***