End User Support Technician / Helpdesk

End User Support Technician / Helpdesk - Level 1 & 2

12+ Month Contract Brisbane, QLD | NV1 Clearance Required | Enterprise IT Environment

Ready to take your IT support career to the next level?

We’re looking for a hands-on, customer-focused

End User Support Technician to join a high-performing team supporting critical enterprise technology environments across Brisbane and remote sites. This is your opportunity to work on cutting-edge IT systems in a fast-paced, collaborative environment where no two days are the same.

If you thrive on solving problems, supporting users, and being the go-to technical expert — this role is for you.

What You’ll Be Doing

As the frontline lead for Desktop & End User Support (Level 1 & 2 ), you’ll play a vital role in keeping operations running smoothly across multiple locations.

Your day-to-day will include

Supporting enterprise IT devices, systems, and infrastructure

Troubleshooting desktops, laptops, mobile devices, networks, and AV hardware

Installing, configuring, monitoring, and maintaining IT environments

Managing incidents and service requests through ticketing systems

Performing upgrades, preventative maintenance, and emergency support tasks

Deploying software and hardware across user environments

Supporting remote sites when required (travel may be involved)

Assisting users with onboarding and IT orientation

Contributing to technical documentation and process improvements

Ensuring security and compliance standards are maintained

What We’re Looking For Technical Skills & Experience

2+ years’ experience in Desktop / PC Support

Strong experience supporting Windows 11 environments

Experience with ITSM / ticket management platforms (ServiceNow highly regarded)

Knowledge of PC hardware, peripherals, LAN networking, Fibre/Ethernet

Exposure to enterprise IT environments and infrastructure support

Strong troubleshooting and analytical skills

Ability to work independently and manage competing priorities

Certificate-level IT qualification or equivalent experience

About You

Loves solving technical challenges

Delivers exceptional customer service

Communicates confidently with both technical and non-technical users

Thrives in fast-paced environments

Is proactive, adaptable, and eager to learn new technologies

Enjoys being part of a collaborative, high-performing team

Security Clearance Requirement

Please note: This role is only open to

Australian Citizens with a current

Australian Government Security Clearance, preferably at NV1 level.

Why This Opportunity?

Long-term 12+ month contract - opportunity for an ongoing contract/renewable

Enterprise-scale technology environment

Opportunity to work with global IT teams

Varied and engaging technical work

Supportive team culture

Brisbane CBD based - onsite

Apply Now

If you're an experienced IT Support professional looking for your next exciting contract opportunity, we’d love to hear from you.

Apply today online or reach out to Steven at ***email_hidden*** to find out more!